Job Title

QT Gold Coast, 7 Staghorn Avenue, Gold Coast, Queensland, AustraliaSpa Q is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you''re seeking to be part of the kind of wow-factor moments you can help shape, then you''ve come to the right place.About EVT: As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~2.3B property portfolio and hotel management, just to name a few.About QT: QT Hotels & Resorts is EVTs premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of expect the unexpected, every property delivers an experience that combines local influence with QTs signature quirk. And our people? With personalities as diverse as each property, individuality is more than encouraged.About the RoleAs a Spa Therapist, youll play a vital role in delivering exceptional guest experiences through professional, courteous, and personalized spa services. Your focus will be on exceeding expectations, maintaining a clean and safe environment, and contributing to a high-performing team culture.Key ResponsibilitiesProvide a warm and welcoming experience for all guests from arrival to departureDeliver spa treatments efficiently and pleasantly, following established protocolsMaintain punctuality and be ready to start shifts 10 minutes earlyUpsell and rebook guests by being knowledgeable about all spa services and retail productsPerform opening and closing duties, ensuring all areas are clean and well-preparedHandle reception duties including reservations, cashiering, and guest inquiriesSupport guests with local knowledge and service-related concerns, escalating when neededFollow safety procedures and report incidents or maintenance issues promptlyMaintain high standards of grooming and professional appearanceAttend daily briefings and collaborate with other departments when requiredKeep all spa areas tidy, including treatment rooms, wet zones, and back-of-house spaceSkills & ExperienceDiploma in Beauty Therapy and/or Certificate IV in MassagePrevious experience in a resort or hotel spa environmentStrong time management and ability to tailor treatments to individual guest needsImpeccable grooming and attention to detailFlexibility to assist across resort departments when neededSolid understanding of spa culture and wellness industryCalm under pressure with strong problem-solving abilitiesConfident in delivering both facial and body treatmentsProven customer service skills and retail sales performanceIncredible team member discounts from your first day on-the-job50% off stays at EVT hotels Rydges, QT, Atura, Lylo and more$2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and moreAwesome winter and summer savings and discounts at ThredboRapid career growth opportunities through our EVT networkLocal community involvement, volunteering and charitable givingAustralia and NZs largest and most diverse experiences companyJoin spa Q and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.When you click apply you will be directed through to our Job Ad listed on Dayforce which is the platform in place to track all of our applicants when applying for roles with the EVT group. You will be asked to enter in your information and answer some screening questions when applying.QT Gold Coast, 7 Staghorn Avenue, Gold Coast, Queensland, Australia #J-18808-Ljbffr