Job Title

Overview Resident Experience Manager Make Every Day Meaningful Churches of Christ Residential Aged Care, Boonah Permanent Full-Time | Monday to Friday Create a place that feels like home for our residents, their families, and our team. About the Role At Churches of Christ, Boonah, were looking for a warm, proactive, and people-focused Resident Experience Manager to join our aged care home. This is more than just a management role its an opportunity to shape the everyday experience of our 103 residents by ensuring the home is safe, vibrant, welcoming, and deeply respectful of individual needs. In this newly created position, youll be the heartbeat of non-clinical operations. Youll lead and inspire a dedicated team including lifestyle, kitchen, cleaning, maintenance, and gardening and collaborate closely with our Service Manager and clinical staff to ensure everything runs smoothly and compassionately. If youre someone who thrives on making others feel valued and comfortable, this is the role for you. Responsibilities Be a resident advocate listening to their needs and ensuring their voices shape their environment Lead and support non-clinical teams, bringing out the best in each person Oversee essential operational areas like cleanliness, food service, safety, lifestyle activities, and maintenance Manage stock, ordering, budgeting, and compliance with safety and food regulations Proactively handle concerns or complaints with empathy and professionalism Regularly audit services and look for opportunities to improve resident satisfaction Qualifications You are someone who cares deeply about people and wants every resident to feel seen, heard, and respected. You love finding ways to make things better, and you bring a solutions-focused mindset to your work. You understand that small details a freshly made bed, a friendly chat, a warm meal can make a world of difference. Youll bring A customer-first approach, driven by compassion, innovation and continuous improvement Strong leadership skills (ideally from hospitality, aged care, or customer service environments) Hands-on experience with food preparation and ordering for large aged care or similar facilities Knowledge of HACCP, GMP and food safety requirements (or willingness to learn) A Food Safety Supervisor certificate (or willingness to obtain) Ability to manage multiple teams, tasks and priorities with care and confidence A current (or willingness to obtain) National Police Check Full Australian work rights Why Join Us? At Churches of Christ, youll be part of one of Australias largest not-for-profit care providers with over 140 years of experience supporting individuals, families and communities. Our work is guided by strong values: Unconditional Love, Continual Innovation, Mutual Trust, Wise Stewardship, and Safety. We offer: Generous salary packaging up to $18,549 tax-free Supportive team culture and meaningful work Employee Assistance Program and wellbeing support Retail discounts and ongoing professional development Opportunities to grow in a mission-driven organisation Ready to apply Ready to create a home where people truly feel they belong? Apply now and help us make every day brighter for our residents. Visit www.cofc.com.au to learn more. For a confidential chat, contact Christine on 07 5469 2800. We welcome applications from people of all backgrounds and strongly encourage Aboriginal and Torres Strait Islander people to apply. Applications will be reviewed as received. #J-18808-Ljbffr