Job Title

OverviewPart Time Customer Support Team Member- Sales and Service Hub at The Good Guys. The role focuses on delivering a positive post-service experience and resolving customer issues in a timely manner.Key ResponsibilitiesDeliver a positive post service experience and prompt resolution of delivery or product issuesEnsure timely scheduling of customer deliveriesManage SolvUp cases and process supplier claims accurately for timely paymentEscalate operational process gaps and work with internal stakeholders to resolveWork collaboratively with Supply Chain, Stores and Suppliers to resolve queries and enhance the customer experienceUndertake all activities in accordance with compliance and legislative requirements, with particular emphasis on Consumer Law and SafetyWork closely with stores and other teams to facilitate the effective resolution of customer issues as requiredEscalate issues in line with established processes and provide information and input for business investigations, as requiredQualifications / SkillsCustomer focus: does everything through the eyes of the customerDemonstrate Self Awareness: uses feedback and reflection to gain insight into personal strengths and weaknessesDrives Results: consistently achieves results, even under tough circumstancesPreferred Experience: frontline customer service; retail in-store sales or administration; Microsoft Office suiteBenefits and InformationCompetitive remuneration with potential sales incentivesAccess to career opportunities and comprehensive training within the JB Hi-Fi GroupDiscounts across the JB Hi-Fi Group, including VIP supplier pricing12 weeks paid parental leave for eligible primary carersFlexible and hybrid working models for eligible rolesEmployee Assistance Program (EAP) for wellbeingCommunity support through Helping Hands workplace givingCommitment to sustainability and net zero by 2030How to ApplyIf you are interested in this opportunity, please click apply and upload your CV. All applications are strictly confidential.The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you, please apply.Job DetailsSeniority level: Entry levelEmployment type: Part-timeJob function: Customer ServiceIndustries: Retail #J-18808-Ljbffr