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Overview Join to apply for the Customer Service Specialist role at Asuria Australia. Asuria is a leading provider of Employment Services in Australia, dedicated to connecting individuals with sustainable employment opportunities. Our mission is to inspire, support and guide participants to unlock their full potential. Our people are at the heart of everything we do. Responsibilities Respond to incoming calls, emails, and messages from program participants, employers, partners and staff in a timely and professional manner. Collaborate with employers to understand their staffing needs and job requirements and facilitate the matching of suitable candidates for available positions. Manage customer feedback and complaints and escalate as appropriate. Maintain accurate and up-to-date records of interactions in call centre systems. Qualifications Willingness to learn new systems and processes Well-developed verbal and written communication skills Good IT skills (working with multiple applications at once) Time management and organisational skills Attention to detail Exceptional interpersonal skills with an ability to communicate with all levels of staff, clients, stakeholders and community A customer-centric and continuous improvement mindset Familiarity with CRM and call centre technology would be well regarded A valid Police Check and Working with Children Check are mandatory requirements prior to commencement of employment. Successful candidates must set up a myGovID in order to access Government data aligned to role. Benefits Access to career development opportunities Up to 15 weeks of paid Parental Leave Bonus Leave days Salary Sacrificing for Superannuation and Novated Leasing How to join If you are interested in joining a fast-growing organisation that beats to an Enterprising Heart, click Apply! If you need adjustments to participate in our recruitment process, please let us know in your application or contact [email protected]. Asuria is proud to be recognised as a Diversity Council Australia (DCA) Inclusive Employer for 2024-2025. We are committed to fostering a diverse, equitable, and inclusive workplace where everyone is valued and supported to thrive. Asuria is an Equal Employment Opportunity (EEO) employer, welcoming applications from people with disability, LGBTIQA+ individuals, and those from culturally diverse backgrounds, including Aboriginal and Torres Strait Islander peoples. Asuria is a Child Safe Organisation. Note: This listing reflects the current opening and is subject to change. This role is based in New South Wales, Australia. #J-18808-Ljbffr