Job Title

About Toll GroupAt Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members help solve any logistics, transport, or supply chain challenge big or small. We have supported customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post www.tollgroup.comShape the future of Defence logistics with Toll GroupAre you ready to put your organisational and customer service skills to work in a role with national significance?We are expanding our Government and Defence portfolio through the Defence Theatre Logistics (DTL) contract.Were looking for detail-oriented and professional Admin and Customer Service Officers to support site operations across multiple locations in Australia.Based in Wallangarra in South Queensland, on the New South Wales border, in this role youll be the first point of contact for Defence stakeholders and a vital link in ensuring the smooth operation of warehouse and distribution activities.This is more than just administration. Its about accuracy, professionalism, and supporting Australias Defence capability through high-quality service and compliance.Why join us?When you join Toll Group, youre not just taking a job youre joining a global team of more than 16,000 people driven by one shared purpose: to deliver what matters.We offer:Industry-leading training and career development.Supportive, inclusive teams with approachable leaders.Opportunities to grow across a global logistics network.A role where your work has national impact.How youll make the right impactAs an Admin and Customer Service Officer, youll play a critical role in supporting both operational teams and external stakeholders. Reporting to the Operations Manager, you will:Provide frontline customer service to Defence stakeholders and internal teams.Accurately maintain documentation, records, and data entry across relevant systems.Support daily administration and reporting requirements for warehouse and distribution activities.Respond to enquiries, complaints, and escalations in a timely, professional manner.Assist with preparing reports, correspondence, meeting packs, and KPI tracking inputs.Support onboarding and compliance documentation for new personnel.Contribute to a positive workplace culture and ensure service standards are consistently met.What youll bringWere looking for motivated individuals who bring:At least 3 years experience in administration, customer service, or logistics support.Experience in logistics, warehousing, or Defence-related environments (preferred).Relevant qualifications such as a Certificate III or IV in Business Administration, Logistics, or related fields will be highly regarded.Proficiency with Microsoft Office (Excel, Word, Outlook) and ERP/WMS platforms.Strong written and verbal communication skills.Excellent organisational and time management ability.High attention to detail and a customer service mindset.Ability to work both independently and as part of a team.Eligibility to make the gradeTo apply for this role, you must:Be an Australian Citizen.Be eligible to obtain and maintain an AGSVA Defence Security Clearance.Be prepared to undertake pre-employment checks including criminal history, medical, and other background assessments.Next StepsReady to use your admin and customer service skills to support Defence operations?Submit your resume and a brief cover letter outlining your experience and what motivates you to work with us via the apply link. Apply now and help deliver what matters directly supporting Australias Defence capability.What moves you?At Toll, you can help play a vital role in delivering what matters. We move to keep businesses and communities thriving, with opportunities to learn, grow, and contribute within a supportive, collaborative environment. If you dont meet every qualification, we encourage you to apply anyway you may be the right candidate for this or other roles. Toll is an inclusive workplace; all ages, ethnicities, genders, and abilities are welcome. For more about us, visit www.careers.tollgroup.com. You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical. #J-18808-Ljbffr