Job Title

OverviewFlexi Personnel have been a trusted partner for the last 30 years, specialising in supplying staff to industries such as warehousing, manufacturing, transport, and logistics. We demonstrate a commitment to understanding our client''s business needs and providing tailored staffing solutions.Our client is Australia''s leading online trophy wholesalers. Offering an extensive range of affordable, great quality trophies & awards.Their team in Melbourne''s north is looking for an experienced Customer Support Specialist to join their small team. In this role, you will use your skills in customer support and order management that will be valued and honed. Our client is a forward-thinking company that prides itself on delivering exceptional customer service and efficient order processing.Key PointsMonday to Friday 8:30am 4:30pmSalary $65k + SuperKey ResponsibilitiesHandle inbound and outbound calls and emails to assist customers through the order process.Manage and monitor customer orders, ensuring timely processing, updates, and follow-ups.Collaborate directly with the warehouse team to prioritize and expedite urgent orders.Process and oversee approximately 5080 customer orders daily.Ensure order accuracy and authorise invoices post-picking, coordinating with other teams who handle direct invoicing tasks.Systems & Tools You''ll UsePhone System: RingCentralEmail Platform: HelpwiseE-commerce Platforms: Two proprietary company websitesSales Software: Cin7 Core (formerly Dear Systems) for managing online salesWarehouse Management System (WMS): For order picking and freight entryAccounting Software: Xero (assist with ensuring order accuracy and authorise invoicing, but no direct use)Qualifications & SkillsProven experience in customer support or order managementFamiliarity with the systems and tools mentioned is a plusStrong communication and organizational skillsAbility to multitask and work efficiently in a fast-paced environmentCalm and welcoming natureIf you feel you fit all of the above criteria, then please APPLY NOW!(Please note only shortlisted applicants will be contacted)Name: Please include your first and last name.Email: Phone: Please include your country code.CV / Resume: Cover Letter: Eligibility: Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. #J-18808-Ljbffr