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Business Systems Analyst (Maternity Leave Backfill)Add expected salary to your profile for insightsJoin Latrobe Health: Where Your Career Thrives!At Latrobe Health, we pride ourselves on fostering an environment where everyone can thrive and contribute their best work. Our collaborative and inclusive workplace culture values diversity, ensuring every team member feels respected and valued. We offer fantastic benefits and a flexible work environment for those who join our team.The opportunityWe are seeking an experienced individual to join our Business Applications & Systems team as a Business Systems Analyst to cover a 12 month maternity leave backfill. This position reports directly into the Business Applications & Systems Manager and plays a vital part in providing front-line primary support to end users on various issues and problems relating to IT systems and business applications.In this role you will:Triage incoming support requests from end users in a courteous manner by following IT service management (ITSM) processes and resources.Prioritise and address incidents and schedule service requests and escalate problems as required.Record, track, and document the service desk request problem-solving processPerform hands-on fixes in person or using remote support technologies, as well as preventative maintenance.Develop and maintain an inventory of all IT assetsCreate and maintain process, procedural and technical documentation as well as assist with training and related materials as needed.For a copy of the position description visit latrobehealth.com.au/about-us/career-opportunitiesWhat sets you apart from other people?Demonstrated knowledge, experience and understanding of business systems and processes including:IT service desk experience providing first and second level technical supporttechnical knowledge across a broad range of technologies, including Windows, Microsoft 365, Active Directory, Entra ID, MS Exchange & Outlook.familiarity with one or more of the following Microsoft Power Platform, Dynamics CRM, Azure API management, Azure Databricks, HAMBS & Genesys Pure Cloud.Excellent problem-solving and business analysis skills including the ability to review and redesign end to end processes which address root cause issues.Strong interpersonal and relationship management skills with a passion for customer service (internal and external).Strong communication and engagement skills to drive mutually beneficial outcomes with internal and external stakeholders.About LatrobeWe are a not-for-profit, regional private health insurer with more than 100,000 members across Australia. Were known for being the health fund with heart. We support our members through the highs and lows of their health, and we give back to our community. Our aspirational vision is to be the number one, regional private health insurer in Australia.What can you expect as an employee?At Latrobe, our people are at the heart of what we do. We are committed to creating an environment where diversity is celebrated, equity is achieved and inclusion and belonging are prioritised and celebrated.You are empowered to take control of your learning experiences and career development. You will be supported by leaders who actively participate in programs that give them the skills to support your growth and wellbeing. You are also provided with access to tools and information that promote personal wellbeing, connecting with others and staying safe wherever you work.We look for people whoAre passionate about improving community health and wellbeing through meaningful programs and partnerships.Thrive in a collaborative environment and enjoy building strong relationships with diverse stakeholders.Are proactive, organised, and able to manage multiple priorities with confidence and care.Communicate clearly and effectively whether writing grant guidelines or presenting at community events.Are curious, data-informed, and always looking for ways to improve processes and outcomes.Embrace flexibility and bring a positive, solutions-focused mindset to their work.Are aligned with our values and committed to making a difference in regional and rural communities.Have a FAME mindset you''re Flexible, Adaptable, Mobile, and Energised!What we offer in return - a job with all the optional extrasPersonalised induction program and detailed in person training to get to know LatrobeHybrid working - 50/50 split of working from home and in office days following successful completion of your probation (as well as a work from home allowance!) Unlimited access to our health and wellbeing partner, Sonder for you and your family47% discount on private health insuranceAccess to leaders who are committed to growing and developing our peopleJoin us and let us show you that our people are at the heart of what we do.If you have questions about the role please contact the People & Culture team [email protected] will be required to undergo a national police check and have working rights in Australia.Unlock job insightsSalary match Number of applicants Skills matchInsurance & Superannuation 101-1,000 employeesLatrobe Health Services is an Australian-owned not-for-profit registered private health insurer with more than 100,000 members across Australia. We pride ourselves on providing quality cover for our members, and exceptional service when our members need us.Founded in 1950, Latrobe Health was established by power industry workers to provide for the health care needs of residents in the Latrobe Valley, Victoria, and at the time focused on providing medical services such as hospitals and ambulances.Latrobe Health is still a regionally focused and based private health insurer that exists to benefit and support its members and the communities in which they live.Latrobe Health Services is an Australian-owned not-for-profit registered private health insurer with more than 100,000 members across Australia. We pride ourselves on providing quality cover for our members, and exceptional service when our members need us.Founded in 1950, Latrobe Health was established by power industry workers to provide for the health care needs of residents in the Latrobe Valley, Victoria, and at the time focused on providing medical services such as hospitals and ambulances.Latrobe Health is still a regionally focused and based private health insurer that exists to benefit and support its members and the communities in which they live.Show morePerks and benefits Discounted Private Health Insurance Salary Continuance & Life Insurance Cover Hybrid Working Model Generous Leave Entitlements Mental Health and Wellbeing Leadership & Development ProgramsTo help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.What can I earn as a Business Systems Analyst #J-18808-Ljbffr