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OverviewJLL empowers you to shape a brighter way.JLL and JLL Technologies shape the future of real estate with services, advisory and technology. We hire talented people and empower them to thrive and grow meaningful careers. Join our team as we help shape a brighter way forward.Role location - JLL''s large general insurance client is looking for a Workplace Lead based at their Melbourne CBD Office. This role provides authentic service experiences that bond the relationship between JLL, our client and their guests. You will manage a team of Mailroom Coordinators and Receptionists to ensure an exceptional client and employee experience while delivering on-site workplace services.About the role:Manage and train the mailroom coordinators and receptionists, conduct performance reviews and set goals with each team memberWork with ANZ Experience Lead on processes and proceduresBuild relationships and rapport with key stakeholders, ensuring minimal escalationsSupport the delivery of internal general services for employees across Property, Facilities, Workspace, event management, desk and parking booking, AV/VC issues and general building orientationEnsure adherence to the client''s workplace guidelines to create a welcoming, safe and productive workplaceDisplay flexibility in availability to ensure coverage on all conference floors and maintain work standardsRaise work orders for repairs and maintenance and be the point of contact for Facilities ManagementBook meeting room spaces for high-profile managers and Board of Directors, ensuring premium service standardsLiaise with Executive Assistant to organise events, coordinate catering services and guest registrationsEnsure meeting room floors are maintained in a pristine and clutter-free state and rooms are set up for each bookingAbout you:Previous experience in hospitality or high-end corporate concierge servicesProven experience managing a small teamWell-developed time management and project management skills, with ability to meet deadlines and coordinate othersExcellent interpersonal skills and ability to manage relationships and expectationsPrior experience managing meeting room services is desirableWhat to expect from us:We embrace diversity and are committed to equal opportunity and an inclusive workplace. JLL supports veterans transitioning to civilian careers and recognises the transferable skills gained through service.Apply now with reference REQ459009Location: On-site Melbourne, VICIf this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements. Were interested in understanding what you bring to the table.JLL Privacy NoticeJones Lang LaSalle (JLL) is committed to protecting personal information provided in recruitment. We retain data only for legitimate business or legal reasons and delete it securely when no longer needed. For more information, please view our Candidate Privacy Statement. For additional details, please see our career site pages for each country. For candidates in the United States, please see our Equal Employment Opportunity policy here.Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and provides reasonable accommodations during the employment process. If you need an accommodation, please email [email protected]. Please direct any other recruiting inquiries to our Contact Us page. #J-18808-Ljbffr