Job Title

OverviewWere on the hunt for an Operations Manager to join the team and be responsible for the day-to-day asset operations of Smith Collective, a BTR community with 1,254 apartments in the heart of Southport village, ensuring compliance with QLD legislation (RTRA Act, POA) and Locals standards. The person fulfilling this role will be responsible for overseeing daily property management operations and will work closely with the marketing, leasing, and property teams to create an inclusive, community-focused living environment, leading the resident experience program and optimising occupancy and maximising resident retention. The Operations Manager will be responsible for driving commercial outcomes through arrears management, ancillary revenue growth, and budget oversight. They will also manage escalations, high-risk matters, and incident reporting, maintaining compliance and mitigating risks. In short, were on the hunt for a key leader to manage a high-performance onsite team, fostering Locals culture of service, accountability, and continuous improvement.A little about youYoure experienced. You have 7+ years experience in residential property management, hotel guest services, PBSA, or Build-to-Rent operations.You inspire through leadership. You have the ability to motivate teams to achieve their best and to drive change within the organisationYouve got runs on the board: You have proven ability to deliver exceptional customer service in a fast-paced, high-volume environment.Youre commercially minded. You have proven experience managing budgets and driving financial performance.Youre a problem solver. You have excellent negotiation, and conflict resolution skills.You want to be part of it. Youre passionate about providing rental security and an exceptional living experience for our residents.The good bitsFor some, a job is a job. A means to an end. This might be fine for others, but its not what motivates us. What were doing requires perseverance, intensity, zeal, and energy in the face of new challenges.Were incredibly proud to have created a unique culture where our people are encouraged to be endlessly curious and always empowered to speak up, because were not into saying thats just the way we do things or thatll do. Were not all work and no play though, we love rewarding our people for the work that they do and were big believers in having FUN.PerksWere ready to support each and every member of our team to learn, develop, grow, and thrive. Whether its a tuition reimbursement, short course, or conference, weve got you covered.We love merch and our team do too. When you arrive, youll be greeted with your very own set on day one!From sips and chips (knock off drinks, but with chips), fun Fridays and team lunches, our social club are serious about creating good times, often.Were pretty sure our awesome people probably know other awesome people. Refer one to join the team and well reward you once theyve completed their probationary period.Tris, rides, marathons, and fun runs, well pay the entry fees for team fitness challenges, match charity donations, and well be the cheer squad, too.Paid parental leave policy, because we need to take care of our Little Locals, too!Seniority levelMid-Senior levelEmployment typeFull-timeJob functionProject Management and ManagementIndustriesConstructionReal EstateHospitality #J-18808-Ljbffr