Job Title

Overview Company: Minor Hotels Oaks Cypress Lakes Resort, Hunter Valley. We are seeking a passionate and experienced Front Office Supervisor to lead our front desk team full-time at a picturesque resort location. Minor Hotels is one of Australasias largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands include Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli. What Youll Be Doing Lead and inspire the front office team to consistently deliver outstanding guest service. Welcome guests with warmth and professionalism, ensuring a seamless check-in/check-out experience. Support daily operations, ensuring accuracy, efficiency, and attention to detail. Mentor and guide team members, fostering a positive and productive work environment. Respond to guest feedback and resolve issues with a proactive, solution-focused approach. What Youll Bring to the Role Proven leadership experience in a front office or similar supervisory role, with strong team coordination and people management skills. Solid background in hospitality, ideally within a hotel or resort environment, with a sound understanding of front office operations and guest service excellence. Exceptional customer service abilities, with a calm and professional approach, even during busy or challenging situations. Excellent time management and organisational skills, with the ability to juggle priorities and ensure tasks are completed efficiently. High standard of personal presentation, aligned with the professionalism and image of our brand. Flexibility to work across a rotating roster, including weekends, to meet the operational needs of the resort. Additional Information / Benefits Career Growth: Learning and development programs to boost your career. Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family. Global Perks: International accommodation discounts across our hotel brands. Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ. Experiences: Discounted entertainment and activities. Banking and Insurance: Exclusive health insurance offers and workplace banking benefits. Generous Leave: Parental and birthday leave. Wellness Boost: EAP and tailored wellness support. Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand. Details Seniority level: Associate Employment type: Full-time Job function: Other Industry: Hospitality Referrals increase your chances of interviewing at Oaks Hotels, Resorts & Suites by 2x. Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr