Job Title

Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 22,000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries. In Australia, Audika has over 350 clinics who provide hearing services to our valued clients. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.ResponsibilitiesTake on this full-time position as a Clinic Coordinator and Hearing Care Assistant at Audika Kalgoorlie Clinic. Collaborate with Clinicians and Clinic Coordinators to provide quality hearing health care outcomes for all clients.Learn about our products, services, competitive advantages, and government funding programs.Support a Tele-clinician with hands-on support during all hearing appointments, including video hearing and speech testing.Manage the equipment and IT required for video conferencing, and support the Tele-Clinician with fitting of hearing aids, minor repairs, and device troubleshooting.Apply tailored client-specific strategies to ensure clients receive the best possible solutions.QualificationsPrevious customer service experience is essential, preferably in hearing care services, pharmacy, or allied healthExperience working with an older demographic, preferredStrong interpersonal communication skills and empathy for clients to support their hearing journeyHigher School Certificate (HSC) or TAFE QualificationWhats in it for youPermanent full-time role in an established global organisationPerformance incentivesSupportive hearing care teamProfessional development through clear career path and professional trainingMyRewards program discounts to more than 300 retailers and services across AustraliaOnline Wellbeing centre activities, workouts, meditations, nutritional and financial adviceEmployee Assistance ProgramBirthday and Christmas giftsOur ValuesAudika is proud to have a diverse and inclusive culture that acknowledges and respects our employees.We are a team of professionals who bring the importance of sound to life and connect our clients through our hearing products.We believe that it all starts from our employees, who make this happen. We are led by our values, which shape a supportive and encouraging culture where everyone can thrive and succeed.We create trust!We are Team-players!We create innovative solutions!We apply a can-do attitude in everything we do. #J-18808-Ljbffr