Job Title

Position TitleService Advisor / Service ReceptionistDepartmentService DepartmentLocationWollongongEmployment TypeFull TimeOverview Of The CompanyCity Motors Group is a local, family-owned and operated organisation, with a long-standing history in the Illawarra. Were home to Mercedes-Benz, Hyundai, Honda and an extensive range of certified pre-owned vehicles across three sites: Mercedes-Benz Wollongong, Wollongong City Motors and Shellharbour City Motors. Were proud of our award-winning team and business practices, as well as our culture of inclusion across each of our teams and departments.Overview Of The RoleWe are now looking for a career minded and goal orientated individual that wants to start their career or carry on their existing career as a Service Advisor at City Motors Group. The successful applicant will serve as the primary contact between the dealership and our customers and will be responsible for keeping our clients up to date with the progress of their service or repair.ResponsibilitiesGreeting and serving customersWriting and invoicing customer paperworkFace to Face and phone enquiriesSupply general advice/quotationsFollowing up customer requirementsUpdating customers on their service or repairBooking customers for service and repair workUtilising our internal computer systemLiaising with clients about their cars needsOrganising loan cars and ensuring correct paperwork is filled outFollow all internal processes and proceduresThe Successful Applicant Must HaveCustomer Service experience - essentialExcellent computer skillsThe ability to multi-taskStrong administration skillsWork together as a teamDispute resolution skillsThe ability to think on your feetStrong organisational skillsWhat We Can Offer YouAnnual award night for employeesEmployee recognition and award for tenure / year of serviceEmployee of the month incentiveChristmas party for employees, partner and childrenSelf-development training opportunitiesSupportive work environment #J-18808-Ljbffr