Job Title

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that''s yours to shape. Join our supportive leisure team whose job it is to help people live their best lives whether theyre on holiday, visiting an attraction or treating loved ones to a special experience.About the OpportunityAn exciting opportunity has become available for a Porter/Concierge, to join our team welcoming guests to RACV Royal Pines Resort. You will be the face of the resort utilising your amazing customer service skills to deliver our members & guests an exceptional experience.In this busy and varied role, you will be on your feet and actively utilising your exceptional customer service skills, providing a high standard 5 star service to our guests, ensuring their stay with us is a memorable & an enjoyable experience. You will be motivated and hardworking with the can do attitude which will see you thrive in the role.Your key responsibilities in this role include:Welcome and greet guests entering the resortAssist guests and large groups at check in/outMonitor and manage traffic flow on resort entrance drivewayArrange guests with bookings, transport, restaurant reservations & deliver messagesTransport and store guest luggage and belongings, lifting heavy itemsSource and deliver items to guest roomsProvide guests with information on the resort facilities, restaurants & servicesProvide guests with information and recommendations on local Gold Coast events, restaurants, shopping and tourist attractionsEnsure resort entrance & hotel public areas remains in a clean & presentable mannerDrive golf carts on propertyCollaborate with front office and other department teamsFull availability and flexibility are required to work a rotating roster between 7am-11pm including evenings, weekends & public holidays.What you''ll need to be successfulHotel porter/concierge experience, in 4-5 star hotel/resort environment, or similarKnowledge of the hotel industry, the Gold Coast region, latest & upcoming events, attractions, restaurants, local places to visit and things to seeClear communication skills, professional face-to-face and phone manner, active listening skills & strong interpersonal skillsManage and resolve difficult situations, problem solving skills and work well in a busy environmentProficient computer skills including MS Office applications+ PMS Opera, desirableDeliver a high standard of quality customer service, excellent attention to detail, organisational and efficient time management skillsWork well in a team environment and with diverse groups of peopleBe self motivated, confident, friendly, enthusiastic and have a positive attitudeExcellent grooming & personal presentationWe are OfferingCompetitive hourly rate + penalties evenings, weekends & public holidaysGenerous employee benefits & discounts on RACV products & 10 resortsEmployee of the month awards & recognition programsTraining, development and career progression opportunitiesLaundered uniformComplimentary parking onsiteThe RACV differenceBe part of a team who cares. Back your ambition and find a new career with RACV.Application processYou can learn more about the RACV at careers.racv.com.auApplicants will be required to complete an initial 20-minute AI online chat interview.Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business.RACV is an Equal Opportunity Employer. #J-18808-Ljbffr