Job Title

Join to apply for the Veterinary Receptionist role at Animal Welfare League Qld. About Us At Animal Welfare League of Queensland (AWLQ), our vision is for every companion animal to have a safe and caring environment where their needs are met. We are driven by a commitment to integrity, compassion, innovation, and optimism. As a leader in the animal welfare sector, we are dedicated to a brighter future for both animals and our community. The Opportunity Were seeking a Veterinary Receptionist to join our passionate team at the Gold Coast Community Vet Clinic on a part-time basis. In this role, you will provide exceptional customer service to our clients and their animals, while supporting our veterinary team in delivering the highest standard of care. This is a fantastic opportunity to work alongside a dedicated team of veterinary professionals under one of the most respected brands in animal welfare. Key Responsibilities Answer incoming calls and provide accurate information with professionalism and empathy. Manage facetoface client interactions and coordinate appointment scheduling. Facilitate patient admissions and discharges efficiently and with care. Prepare invoices, process payments, and reconcile daily registers. Maintain accurate client and patient records and assist with general administrative duties. Restock and manage merchandise in the waiting area. Open and close the reception area, ensuring a tidy and welcoming environment. Address client enquiries and resolve issues in line with AWLQ policies and procedures. Comply with all WHS and infection control standards. Essential Skills And Attributes Current Drivers Licence. Minimum of 2 years experience in administrative or reception roles within a highvolume customer service environment. Intermediate Microsoft Office and IT systems skills. Excellent communication and interpersonal skills with the ability to manage client concerns. Strong organisational skills, attention to detail, and the ability to prioritise effectively. Demonstrated affinity with animals and compassion for clients and their pets. Ability to work both independently and collaboratively within a team. We Offer Competitive remuneration aligned with experience. Access to an independent Employee Assistance Program (EAP) to support your wellbeing. Employee discounts on veterinary services and retail products. How To Apply If youre a dedicated professional with a passion for animal welfare and providing outstanding customer service, wed love to hear from you. Please submit your application, including your resume and cover letter, outlining your relevant experience. Applications will be reviewed as they are received, and well close the position once we find our ideal candidate. Apply Now About Us AWLQ is one of Queenslands most dynamic and bestloved charities. Our organisation is the leader in the zero euthanasia movement nationally and is considered a national leader in animal welfare. AWLQ locally provides a safe haven for close to 10,000 stray and homeless animals each year, while also assisting other communities in saving homeless animals. In addition to our shelter work, we are committed to keeping pets and people together by providing lifesaving support and resources to people in need with companion animals. We are known for our grassroots and innovative communitybased animal welfare work including our community vet clinics, Getting to Zero, Golden Hearts Seniors Support Program and the National Desexing Network. #J-18808-Ljbffr