Job Title

Be part of a purposedriven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future. About the Opportunity Are you passionate about hospitality and thrive in a dynamic, guestfocused environment? An exciting opportunity has arisen for a Front Office Receptionist/Guest Service Agent in our rooms division team. As a valued team member, youll be the first point of contact for our guests providing warm welcomes, handling enquiries, and delivering exceptional service that reflects RADV service standards. Full availability and flexibility is required to work a rotating roster on various shifts between 6am11pm, inclusive of evenings, weekends & public holidays (e.g., 6.30am2.30pm & 2.30pm10.30pm). Key Responsibilities Reporting to the Duty Manager, your key responsibilities for the role include: Assist guests to check in/out, confirm and process reservations, complete prearrival checks, follow up late arrivals, changes or cancellations, monitor room blockings, report pickup, VIP & upgrades Maintain an uptodate knowledge on resort services, accommodation rates, amenities, promotions, availability and pricing Interact with guests and groups on the phone, email and online booking systems, creating accommodation and restaurant reservations, IRD orders, housekeeping requests and enquiries Tailor the guest experience to generate revenue through upselling, crossselling, repeat business and promoting inhouse services Maintain accurate records and booking systems including PMS Opera, Micros and SevenRooms and process payments, receipts and record all monies Collaborate with teams including housekeeping, kitchen and food & beverage to communicate guest needs and special requests What Youll Need to Be Successful Full availability and flexibility are required to work various shifts between 6am12am, on a weekly rotating roster, inclusive of evenings, weekends & public holidays Previous experience in front office, reservations or customer service role in a 45 star hotel/resort environment Excellent communication and interpersonal skills with a professional phone manner Proficient administration skills in software programs such as MS Office, with PMS Opera desirable Be proactive in a fastpaced environment and prioritise the workload to handle multiple tasks & enquiries simultaneously Excellent time management, attention to detail and ability to problem solve Demonstrate a friendly professional manner, positive attitude, work well in a team environment and be committed to providing guests with service excellence Excellent personal presentation Hold or be eligible to obtain a Qld Working with Children Check Blue Card We Are Offering Casual - competitive hourly rate + penalties evenings, weekends & public holidays Generous employee benefits & discounts on RACV products & 10 resorts Employee of the Month awards & recognition programmes + healthy team culture Training, development and career progression opportunities Laundered uniform Complimentary parking onsite The RACV Difference Be part of a team who cares. Back your ambition and find a new career with RACV. Applicants will be required to complete an initial 20minute AI online chat interview. Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check. Applicants for this role will also be required to provide evidence that they have a current Working With Children Check or are willing to obtain one. Additionally, applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis Front Office and whether any reasonable adjustments may be required. At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know. How to Apply Click Apply Now and log in to your Candidate Profile If required, click Forgot your password to receive a link to reset If you have not previously registered: Click Create an account to apply for our career opportunities; or Click Apply Now and create your Candidate Profile as part of your application #J-18808-Ljbffr