Job Title

Overview This is your opportunity to join an innovative med tech start-up thats revolutionising preventative healthcare, and be part of their growth journey from the ground up. As a Customer Success Consultant, youll play a pivotal role in converting warm leads into bookings, guiding people through an important health decision with empathy and clarity. Youll work directly with passionate founders and a tight-knit team, shaping the future of healthcare while developing your career in a fast-paced, supportive environment. If you want to be part of something meaningful and make a real impact, this is your moment. Whats in it for you? $75,000 - $80,000 + super. $500 allowance to get set up working from home maybe you need a new office chair or a coffee machine! Access to one free body scan and heavily discounted for family members. Enjoy true flexible working mostly be based from home in Brisbane, with the occasional time spent in modern Fortitude Valley office. Rare chance to join an incredible start up at its early stages and grow alongside the business. Have direct access to inspiring founders and passionate leaders who truly value your ideas and contributions. Be part of a purpose-driven organisation thats transforming preventative healthcare across Australia. Supportive culture, Christmas shutdown period, and a team that truly cares about the work that theyre doing. About The Role This is more than a customer service role, youll be at the heart of helping people make confident, informed decisions about their health. Working in a fast-moving, high-growth environment, youll manage structured consultations with customers, follow proven processes, and use your critical thinking skills to dig deeper and convert warm leads. Monday Friday working 9AM 5PM. Managing daily inbound consultations (1520 calls), expertly guiding warm leads through the consent and booking process to secure confirmed appointments. Explaining the service clearly, professionally, and with compassion helping customers feel supported every step of the way. Perform some outbound follow-ups and re-engagement with existing leads to maximise booking opportunities. Using systems like HubSpot and AirCall to accurately track interactions and progress. Asking questions, spotting gaps, and suggesting improvements you will be someone wholl challenge the status quo and help us get better every day. About You You thrive in fast-paced, phone-based roles and understand the balance between following a script and thinking on your feet. Youre confident in guiding conversations toward booking outcomes, with a natural ability to build rapport and empathise with people who may be facing health concerns. Experience in phone based service/sales or customer success roles, ideally involving inbound or warm lead conversion. Youre comfortable working with targets and understand the value of nurturing relationships to close bookings. Outstanding communication skills with the ability to build rapport quickly and empathise with customers, whilst working within a scripted and compliance based environment. Exceptional critical thinking skills you will follow a script but know when to adapt and ask the right discovery questions. Self motivated, eager and curious. Confident with digital tools and CRM systems. Comfortable working in a fast-paced start up environment, and know that can come with ambiguity and fluidity. Youre excited to grow with a fast-paced startup and play a key role in its success. Contact [email protected] We encourage you to apply for this role even if you don''t tick all the boxes. Recent research shows that people from disadvantaged and/or underrepresented backgrounds are more likely to scroll past a job if they don''t have every single requirement - let''s change that. We recognise that people are more than just their CVs and take pride in being inclusive and diverse in our recruiting process. So, if this role has piqued your interest, apply! Seniority level Associate Employment type Full-time Job function Sales and Customer Service Industries Hospitals and Health Care and Retail Health and Personal Care Products Location Brisbane, Queensland, Australia #J-18808-Ljbffr