Job Title

Claims Officer Inclusive Employment AustraliaPosted: 10/10/2025Closing Date: 26/10/2025Job Type: Permanent - Full TimeLocation: Grafton, Coffs Harbour and North CoastJob Category: Community Services & DevelopmentWe have an exciting new opportunity for an experienced Claims Officer based in Coffs Harbour, Nambucca Heads, Woolgoolga, Orange, Dubbo, Cowra or Young. The Claims Officer can be full-time or part-time.The Children, Youth, Families and Employment stream is responsible for the delivery of Inclusive Employment Australia (IEA) services. These employment services support people with a disability, injury or health condition to find and maintain employment.Job DescriptionThe Claims Officer provides essential quality checking, processing of claims and administrative support to a team of consultants. This role will track outcomes, process claims and monitor caseloads to ensure optimal performance of the program.Desired Skills and Experience:Demonstrated experience in outcome claims within employment servicesProven ability of strong attention to detail and a process focused lens; and experience in administration, reporting, computer applications including MS Office Suite.Capacity to ensure data integrity and an understanding of internal auditing requirements.Well-developed interpersonal skills, including the ability to communicate effectively with a wide range of people and provide relevant and accurate information to stakeholdersDemonstrated ability to identify and prioritise issues, problem solve, generate solutions and work collaboratively to achieve successful outcomesAbility to use technology to effectively undertake a wide range of administrative functionsExcellent written and oral communication, interpersonal and negotiation skills, with the ability to communicate sensitively and effectively with all people to ensure effective relationshipsDemonstrated well-developed organisational, time management and administrative skills with the ability to plan, prioritise and meet deadlinesWorking experience of employment services operating systems used by Inclusive Employment Australia.About Social Futures:Social Futures is an equal opportunity employer and will actively recruit our workforce from key communities, including Aboriginal and Torres Strait Islanders, LGBTIQSB, people living with a disability, people with lived experience and people from culturally and linguistically diverse communities.Social Futures is committed to prioritising the safety and well-being of children and upholds the National Child Safe Principles. Working with Children, National Police Check & NDIS Worker Screener Check are mandatory requirements for all staff.Generous Salary packaging optionsFlexible working optionsOpportunity to bank additional days leave per yearAccess to ongoing Learning and DevelopmentStaff Recognition Program and Organisational Celebration EventsOrganisational paid Parental leaveAccess to Pool VehiclesHow to Apply:A cover letter demonstrating how your skills, education and professional experience meet the requirements of the role as outlined in the position description, should be submitted with your application.To access a position description please click apply or click hereFor more information about Social Futures please visit our website:For further information, please contact Julie Taylor on 0455 362 645.Please note: Any advertisements or recommended videos which appear after our clip are generated by YouTube and Social Futures does not have control over what ads are displayed. #J-18808-Ljbffr