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About Toll Group At Toll, we do more than just logistics we move the businesses that move the world. Our 16,000 team members solve any logistics, transport, or supply chain challenge, big or small. We have supported more than 20,000 customers worldwide for over 130 years, operating 500 sites in 27 markets and a forwarding network spanning 150 countries. We are proudly part of Japan Post visit www.tollgroup.com. Shape the Future of Defence Logistics Based in Wallangarra, South Queensland on the New South Wales border, you will act as a critical bridge between operations, IT, and commercial teams, providing insights, analysis, and recommendations that keep our Defence Theatre Logistics (DTL) contract performing at its best. This role is about solving problems, connecting stakeholders, and delivering improvements that matter. Why Join Us? When you join Toll Group, youre not just taking a job youre joining a global team of over 16,000 people driven by one shared purpose: to deliver what matters. We Offer Industry-leading training and career development. Supportive, inclusive teams with approachable leaders. Opportunities to grow across a global logistics network. A role where your insights have national impact. How Youll Make The Right Impact As a Business Analyst, you will play a key role in ensuring our Defence logistics operations run efficiently and stay in line with contract expectations. Reporting to the Operations Manager, you will: Analyse data, systems, and processes to identify trends, risks, and improvement opportunities. Gather and document business and functional requirements with operational and contract stakeholders. Develop process maps, data models, and rootcause analyses to support projects and operational changes. Monitor KPIs and service levels, providing dashboards, reports, and evidencebased insights. Collaborate with IT, operations, and commercial teams to deliver solutions aligned to Defence needs. Support continuous improvement initiatives, digital tools, and automation opportunities. Assist in contract governance activities through reporting and performance tracking. What Youll Bring 35 years experience in business analysis, reporting, or process improvement. Experience in supply chain, logistics, Defence contracts, or complex operations (preferred). Relevant tertiary qualifications in Business, Supply Chain, IT, or related fields, and formal Business Analysis training or certification (highly regarded). Strong requirements gathering, process mapping, and stakeholder engagement skills. Proficiency with Excel and data visualisation/reporting tools (Power BI, SQL). Understanding of ERP/WMS systems and their integration with operations. Excellent communication skills, with the ability to present analysis clearly to nontechnical audiences. Strong analytical and critical thinking abilities, with a focus on problem solving. Eligibility to Make the Grade To Apply For This Role, You Must Be an Australian Citizen. Be eligible to obtain and maintain an AGSVA Defence Security Clearance (Baseline or higher). Be prepared to undertake preemployment checks, including criminal history, medical, and other background assessments. Next Steps Ready to use your analytical skills to drive improvements that matter? Submit your resume and a brief cover letter outlining your experience and what motivates you to work with us via the apply link. Apply now and help deliver what matters directly supporting Australias Defence capability. What Moves You? At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity to be curious, ask the right questions, and build meaningful connections. Finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to make rapid, impactful decisions. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further. Equal Opportunity Statement At Toll everyone is welcome, including those of all ages, ethnicities, genders and abilities. If you have similar skills and are willing to learn, we encourage you to apply anyway. We value a diverse, inclusive and authentic workplace; if your experience doesnt align perfectly, please talk to us you may be the right candidate for this or other roles we have coming up. To find out more about us visit www.careers.tollgroup.com. You must be entitled to work in Australia and be prepared to undertake preemployment checks, including a criminal history check and medical. #J-18808-Ljbffr