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1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.ServiceNow Elite Partner - Join as the second in charge of our SNOW Operations team. Lead, coordinate and support the team. Technical hands-on role.Expanding ServiceNow Practice with a broad variety of customers & projectsFlexible working environment (Hybrid work) and friendly & supportive teamCareer growth opportunities in Consulting, Architecture or Management*********Australian Citizens or Permanent Resident only ********About the companyAt AC3, our purpose is to make technology real, and as the leaders in secure multi-cloud solutions, we get to do this for our customers every day. We are an Australian owned IT Services Company, with offices in Sydney, Melbourne and Auckland, servicing over 50% of the NSW State Government and over 1,200 enterprise customers in Australia & NZ.Our expertise:Cloud and infrastructureCyber securitySoftware and data integrationServiceNowWe''ve been growing extensively over the recent years, won exciting projects and are looking for more awesome tech lovers to join our family!About the roleAs part of our ServiceNow Operations Team, this role works closely with other team members to ensure our customers always receive the highest standard of support.You will be both an individual contributor and a first line leader, providing technical escalation and operational support to team members in our Operations team.Oversee optimal delivery of ServiceNow managed services by all members of the ServiceNow Operations teamSupport the delivery of enhancements and deployment of new features.Resolve complex configuration and integration challenges.Act as a technical escalation point for Operations team membersTriage and monitor workload to ensure high quality delivery of work within SLALead technical day to day including stand ups, escalations, coaching with the teamWork closely with the ServiceNow Operations Manager to deliver on the team strategyBecome a ServiceNow evangelist with our customer stakeholders, raising awareness of the platform and encourage further adoptionMaintain excellent service levels to our customersAbout youWe are looking for someone who is passionate about ServiceNow and the benefits it brings to organisations.5+ years in a ServiceNow Developer/Engineer positionCreative, strategic and thoughtful hands-on leader with can-do leadership approachStrong knowledge across a few ServiceNowmodules such as ITSM, CSM, HRSD, ITAM, ITOM, etc.Proven experience managing multiple tasks in a busy environmentAbility to describe ServiceNow Best PracticesExcellent communication and customer services skillsWillingness to learn and growRelevant Industry certifications such as ITIL, ServiceNow CSA, ServiceNow CIS, etc.Exciting time to join an expanding Multi Cloud Solutions Provider and ServiceNow Elite Partner with excellent reputationVaried engagements, environments and clients across both corporate and government sectors)Work with some of the brightest minds in the IndustryGenuine flexible work environment (WFH & Office)Strong investment in training and upskilling - certifications paid forMature team environment with a high level of engagementLocation: SYDNEY or MELBOURNE or BRISBANEFacilities for socialising and relaxingLots of company social events"Me Days" ~ equivalent to 1 extra week of annual leave$140,000-$150,000 package per annum + bonus + benefitsCulturePeople here have real relationships that go beyond work, and maintaining our awesome culture is a top priority at AC3. We believe its important that everyone is heard and treated with respect, whether you have the next big idea or simply a question. We keep it real and live by the AC3 way.The 3 simple elements of the AC3 Way are:Work Wise As one AC3, we put our combined skills to work to ensure we do more good, for much less. All in service of our customers and each other.Work Humble As a team, we bring our authentic selves to the world of tech. Its our down-to-earth, humble nature that makes us unique and easy to work with.Work Honest Were here to do an honest days work, individually and as a team. Were constantly looking for opportunities to take the initiative and implement practical solutions.Wed love for you to experience the AC3 way for yourself!Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at AC3 by 2xGet notified about new Operational Specialist jobs in Melbourne, Victoria, Australia.Waterways, Victoria, Australia 1 hour agoVehicle Service Technician, Footscray - $5000 Sign On Bonus!West Footscray, Victoria, Australia 1 day agoMelbourne, Victoria, Australia 1 week agoEngineering Operations Technician, InfraOps Cluster OperationsMelbourne, Victoria, Australia 1 week agoExpression of Interest (Casual Work) - Operations Driver, Warehouse Technician, Scooter SwapperMelbourne, Victoria, Australia 9 months agoDistribution Centre Operations Manager - Afternoon Shift (2pm - 10pm)Mulgrave, Victoria, Australia 2 weeks agoPort Melbourne, Victoria, Australia 2 weeks agoDandenong, Victoria, Australia 3 weeks agoEngineering Operations Technician Trainee, Data Center Engineering OperationsMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia A$60,000.00-A$65,000.00 1 day agoEngineering Operations Technician, Data Center Engineering OperationsMelbourne, Victoria, Australia 1 week agoEngineering Operations Technician, Data Center Engineering OperationsMelbourne, Victoria, Australia 6 days agoEngineering Operations Technician, Data Center Engineering OperationsMelbourne, Victoria, Australia 1 week agoEngineering Operations Technician, Data Center Engineering OperationsMelbourne, Victoria, Australia 1 week agoWest Melbourne, Victoria, Australia 2 weeks agoVehicle Service Technician, Richmond - $5,000 Sign on BonusMelbourne, Victoria, Australia 22 hours agoMelbourne, Victoria, Australia 3 weeks agoEngineering Operations Technician, Data Center Engineering OperationsMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 17 hours agoBytewize Vacancy 2025-2465 for Specialist TechniciansBytewize Vacancy 2025-2466 for Specialist TechniciansRavenhall, Victoria, Australia 1 week agoBytewize Vacancy 2025-2463 for Specialist TechniciansMelbourne, Victoria, Australia 4 weeks agoBytewize Vacancy 2025-2456 for Specialist TechniciansBytewize Vacancy 2025-2457 for Specialist TechniciansManager Operations Improvement and AnalysisLaverton North, Victoria, Australia A$120,000.00-A$160,000.00 1 week agoBytewize Vacancy 2025-2464 for Specialist TechniciansCraigieburn, Victoria, Australia 2 days agoAircraft Technician - Line Maintenance - MelbourneMelbourne, Victoria, Australia 6 days agoWere unlocking community knowledge in a new way. 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