Job Title

Bidfood Kalgoorlie is looking for a confident and customer-focused individual to join our team as a Customer Service Representative at our branch. This is an inbound, phone-based role no cold calling, no outbound sales. As the first point of contact for many of our customers, youll be the friendly voice that helps them place orders, find what they need and feel supported. Our customer service team is much loved by our customers not just for getting things right but for building genuine relationships. If you enjoy chatting with people, solving problems and being part of a supportive team, youll thrive here. Youll also respond to emails, assist with onboarding new customers and support our sales reps with day-to-day service and coordination. About the role This is a daytime position and as an employer, we value the importance of balancing work with family and social life. We believe people do their best work when they feel supported, both on the job and beyond it. This is a fastpaced, inbound customer service and telesales role. Youll take calls from chefs, kitchen teams and hospitality businesses placing orders or seeking advice. Your support will help keep their operations running smoothly. Youll work closely with our sales reps and sales manager to ensure customers are well looked after and systems stay uptodate. The role will also require you to: Answer inbound phone calls and take orders Build trusted relationships with regular customers Respond to emails and product enquiries Process orders accurately using internal software Onboard new customers and assign to sales reps Liaise with sales reps and managers to resolve service issues Maintain accurate customer and product records About you Youre someone who genuinely enjoys helping others, communicates clearly and stays composed under pressure. Whether its a busy phone day or a complex customer query, you bring professionalism, warmth and a cando attitude to your work. If youve worked in hospitality, retail, administration, call centres, reception, or even fastpaced medical or logistics environments, your ability to multitask, stay organised and build rapport will be highly regarded. Skills and experience To thrive in this role, youll bring strong communication skills, a team mindset and confidence using both computers and phone systems. Excellent phone and email communication skills Strong customer service mindset with a helpful attitude Confident using computers, with good typing speed and accuracy Comfortable learning new systems full training provided on internal software Able to multitask and stay organised in a fastpaced environment Teamoriented with a proactive and solutionsfocused approach Previous experience in customer service, administration, retail, call centres or other fastpaced environments highly regarded About Kalgoorlie Bidfood Kalgoorlie is more than just part of Australias leading foodservice distributor were a trusted supply partner to one of Western Australias most important mining and regional centres. From largescale catering for remote worksites to local cafs, pubs and essential services, we understand the unique demands of operating in the outback. Our team is built on reliability, resourcefulness and a strong commitment to keeping foodservice moving in even the most challenging environments. The extra perks Staff discounts on 6,000+ products Access to workforce development programs Corporate health plans and wellbeing benefits Employee Assistance Program (EAP) for you and your family Supportive team culture with room to grow Ready to take the next step? If this has got you thinking, wed love to hear from you. Apply now via the button below and take the next step in your career with a team thats proud to support Australian foodservice. Please note only shortlisted candidates will be contacted. #J-18808-Ljbffr