Job Title

PurposeAs Concierge, you will be the face of hospitality, elevating guests experiences and providing personalized assistance, local insights, and exceptional service.Peppers Noosa Resort & Villas is located in the serenity of Noosa National Park offering a range of premium accommodation from studio to four bedroom apartments and villas. The resort provides dining experiences for up to 80 patrons with a philosophy that celebrates the people, produce, history and culture unique to the Sunshine Coast.Primary ResponsibilitiesFoster genuine connections with guests, making them feel valued and comfortable during their stayAssist guests with transport and travel arrangements, luggage delivery and storage, parking and valet servicesAddress and resolve guest concerns promptly and professionallyOffer expert recommendations for local attractions, restaurants, and activitiesPromote seamless communication and cooperation among departments, including Housekeeping, Front Office (including Reservations), and MaintenanceSkills and ExperiencePrevious customer service experience, preferably in the hospitality industryA track record of effectively managing multiple tasks and excelling in highpressure situationsStrong problemsolving abilities and a proactive approachOutstanding communication and interpersonal abilitiesHave a good grasp of local knowledge or the ability to quickly learn and improve current knowledgeDrivers licence possessing an open (manual) drivers licence is advantageousWillingness to embrace a flexible rotating roster, including evening, weekend and public holiday shifts as requiredAccor BenefitsALL Heartist Membership Take advantage of discounts on accommodation and food & beverage worldwide!Family & Friends Discounts Available on a range of accommodation, services and events for those who mean the most to youAccor Live Limitless (ALL) Loyalty Program Earn status & reward points on your worldwide staysLearn Your Way Support your career development with access to Accors industryleading training platforms, Accor Academy and TypsyBuild Your Network With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwideWorldwide Opportunities We are a world leader hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career #J-18808-Ljbffr