Job Title

Service Manager As part of our continued growth and focus on delivering quality service to our customers, we have an exciting opportunity for an experienced HVAC Service Manager to join our Gold Coast team or someone looking to progress their career to the next phase. Reporting to the Account Manager, the Service Manager is responsible for managing the daytoday operations of a team of Team Leaders, Technicians and Subcontractors with support from Administration and Service Coordinating teams. The Service Manager will play a pivotal role, managing a key account client, focusing on and overseeing the planning, rostering and job scheduling to ensure that services are delivered to the client efficiently and in line with legislative and client contractual requirements. The roles success is measured on how quickly we can resolve the customer needs and close the business platform within the contract time frame. What you will need to be successful in this role HVAC Industry or similar experience. Strong MS Office and ability to manage operational reports. Proven ability to deliver exceptional customer service. Work efficiently in a fast-paced environment and ability to manage high volume, KPI driven customers. Develop longstanding relationships with customers and team members. Ensure technician productivity and efficiency is maximised through effective planning and scheduling of the team. Champion all operational business processes that affect direct reports (Service Coordinators, Team Leaders and Technicians). Effectively manage administrative requirements including operational reports. You will be rewarded with: Competitive salary package + Super + Car Allowance. Mobile phone and equipment. Training and ongoing development. Interesting and challenging work with full management support. Career progression opportunities within the National group. About us Precise Air is known as the freshthinking alternative in HVAC, Fire, Building Performance Optimisation and building management technology. Wholly owned and backed by Fujitsu General Limited of Japan, we celebrated our 20year anniversary in 2022 having grown to over 400 employees across 11 branches throughout Australia with annual revenue in excess of $110m. Our teams of engineers and technicians apply the latest technology to provide design, construction, commissioning, wholeoflife maintenance and repairs to over 400,000 assets across 10,000 sites in various sectors. We have offices in Sydney, Brisbane, Gold Coast, Victoria, SA, ACT and WA. Our people are our greatest asset, and we pride ourselves in providing a safe and friendly work environment to employees. When you work with us, you will also be part of a culture that is committed to collaborating with our clients to help them meet and exceed their performance goals. Seniority level MidSenior level Employment type Full-time Job function Management and Customer Service Industries: Building Construction #J-18808-Ljbffr