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Join to apply for the Technical Advisor role at Wabtec Corporation. What are we offering you? FIFO / residential 7/7 role in Dampier Training - commensurate with experience Rewards & Recognition Program Discounted health insurance with Medibank Novated Leasing options Lifestyle discounts with Woolworths, Coles, Avis, JB Hifi and 500+ other retailers Access to our Employee Assistance Program Who will you be working with? Reporting to Customer Services Leader, the Technical Advisor will provide technical advice to Rio Tinto maintenance staff. Where is the position located? Dampier, WA. The position will be working from Customer site or remotely. Roster 7 days on, 7 days off. What will your typical day look like? Responding to RTIO requests for troubleshooting, failure analysis, field modification oversight, issue feedback and engineering support; Providing training and assistance to customer on product maintenance, troubleshooting and repair; Track product performance metrics and issue recommendations for continuous improvement; Coordinating implementation of field modifications and monitor effectiveness; Performing joint investigation of failed components with the customer for warranty administration; Interaction with GE teams worldwide on issues, product development and training; Ensure timely resolution of customer issues and customer satisfaction; Report and communicate project updates; Reporting on performance criteria and customer monthly meeting; Develop a deep understanding of the customers business to identify opportunities for account growth; Day-to-day ERP Transactions to ensure timely material transactions; Monitor Fleet performance and communicate trends to parts ordering and lead min max levels; Achieve internal level 1 certification training within 18 months; Operate safely and under site isolation processes and other critical risk controls. What do we want to know about you? Minimum of 5 years experience working within the Rail Industry preferably on Wabtec locomotives; Electrical experience is essential for this role; Recent experience maintaining and troubleshooting EVO & FDL locomotives; Ability to manage effectively several projects simultaneously in a dynamic and face paced environment; Demonstrated ability to analyse and resolve problems with customer focus; Strong customer service mindset; Strong oral and written communication skills; Strong interpersonal and leadership skills; Own technical decisions on site in regarding to product performance. Our Commitment to Embrace Diversity Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated. To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the worlds brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know. #J-18808-Ljbffr