Job Title

Join Hilton as a Guest Service Associate to deliver exceptional guest experiences from check-in to check-out while supporting front office operations.Your RoleHeres what you will be doing:Provide reception services for Guests, ensuring an exceptional experience from check-in through check-outComplete audits as requiredAchieve positive outcomes from Guest queries efficiently and timelyEnsure efficient reception experience including check-in/out and audit proceduresKeep Guest Service Manager informed of relevant guest and departmental feedbackDemonstrate high-level customer service at all timesAttend training courses and assist with Night Team training and developmentMaintain knowledge of hotel room categories, rates, packages, promotions, and general product knowledgeMaximize room occupancy using up-selling techniques to promote hotel services and facilitiesFollow correct procedures for acceptance of foreign currencies, credit cards, and cash per hotel credit policyComply with hotel security, fire regulations, and health and safety legislationOperate front of house equipment and property management systems according to policies and proceduresAdhere to company brand standardsAssist other departments as necessaryAbout YouThe company is looking for:Previous experience in a customer-focused industryPositive attitude and good communication skillsCommitment to delivering high-level customer serviceExcellent grooming standardsCalm, efficient, organized with great attention to detailAbility to multi-task while maintaining a positive attitude when working with GuestsProfessional manner emphasizing hospitality and guest serviceAbility to work independently and as part of a teamCompetent IT proficiencyAdvantageous: previous cash handling experienceAdvantageous: Front Office/Concierge experience in hotel, leisure, or entertainment sectorsAdvantageous: conflict resolution experienceTraining & DevelopmentAttend appropriate training courses as requiredAssist with Night Team''s training and development effortsThis job may close before the stated closing date, you are encouraged to apply as soon as possibleReport this job #J-18808-Ljbffr