Job Title

Banking Operations Officer (Cards & Payments) Add expected salary to your profile for insights Join a supportive and collaborative Team Hybrid/flexible working arrangements available Wollongong based A great opportunity to work in the rapidly growing payments space in retail banking Full time 12 month contract About IMB Bank At IMB, were proud of our 145-year history helping members achieve their financial goals. As a customerowned bank, were focused on delivering great experiences, trusted service, and innovative solutions that make banking easier. About the Role As a Cards & Payments Officer, youll play a key role in ensuring the smooth processing of card and payment operations across IMBs network. Youll be responsible for delivering efficient, accurate, and compliant support to both internal teams and our members. This is a great opportunity for someone with experience in banking operations, payments, or card administration or a strong customer service professional ready to take the next step into financial operations. Key Responsibilities Process and manage daily card and payment operations, including: Payment processing, exceptions and investigations Dispute management and resolution Support with cardrelated admin tasks Support internal teams and branches by providing accurate information and timely assistance Resolve member and operational issues promptly, escalating where appropriate Adhere to IMBs policies, procedures, and compliance obligations Contribute to departmental goals, continuous improvement projects, and system enhancements Participate in team meetings, training, and crossskilling initiatives About You Upbeat, positive and cando approach to work and contributing as a team in a fastchanging environment Detail oriented problem solver with a strong customer focus Experience in a customer service or operations role, working to tight deadlines Strong digital literacy and proficiency with Microsoft Office and online systems Excellent written and verbal communication skills and the ability to work methodically through high volumes of work Strong numeric accuracy and data entry skills Some knowledge of card and payment schemes including rules and regulations applicable to processing, disputes and investigations would be advantageous The willingness to learn, embrace new things, take initiative and support continuous improvement by identifying areas for improvement and automation Why Join IMB? Career Development: Ongoing training and learning opportunities to build your banking operations expertise Collaborative Culture: Work with a friendly, highperforming team that values teamwork and member focus WorkLife Balance: Enjoy hybrid working arrangements and flexible options Community Commitment: Join an organisation that gives back through community partnerships and initiatives Stability & Growth: Be part of a longstanding, successful customerowned bank with a bright future. If youre looking for the next step in your career, apply now by visiting imbcareers.com.au. For further enquiries reach out to Hayley Anderson, Team Leader [emailprotected] Applications close 2nd November, 2025. Please note, email applications are unable to be accepted. #J-18808-Ljbffr