Job Title

Overview The Technical Support Specialist team provides technical support for Tesla''s Energy product lines, ensuring Tesla meets its obligations and commitments by responding to inquiries in an accurate and timely manner. This position will suit someone who is client facing with an electrical or engineering background. This role requires collaboration with Sales, Operations, and Service staff to proactively improve the owner experience for a rapidly growing customer base. Qualified persons will have a degree in energy or engineering, or experience in technical customer support. Candidates will thrive in both independent and team environments. You should proactively seek out projects that enhance optimal customer service and team organisation while completing daily tasks accurately and with minimal oversight. Core values include a desire to exceed customer expectations, anticipate questions, and ensure the Energy product ownership experience is a true pleasure. What You7ll Do Provide top-tier customer support via inbound calls and emails. Evaluate customer needs and work in a creative, proactive manner to resolve technical issues with the battery systems. Educate installers and customers to ensure they have optimal confidence in their residential energy storage systems. Assess whether issues can be resolved remotely or if further service and diagnostics are necessary. Escalate complex problems to Technical Support Tier 2, Service Engineering or Field Service teams as needed. Accurately document issues and data into the CRM database. Flexibility to work a shifted schedule as support demands increase. What You7ll Bring Bachelor A9s degree in Electrical, Mechatronics, Renewable Engineering or another relevant field is strongly preferred Excellent written and verbal communication skills in English Outstanding customer service skills Ability to effectively prioritise and manage shifting priorities Experience with CRM systems and the MS Office Suite Energy industry experience or background in technical support or call center environment preferred Understanding of distributed generation and/or energy storage systems is an advantage Ability to follow oral and written instructions with attention to detail Willingness to learn about new and innovative technologies Willingness to assist and teach others on the team Establish and maintain positive, cooperative, working relationships Effectively handle multiple priorities, organise workload, and meet deadlines Seniority level Entry level Employment type Full-time Job function Information Technology Industries Motor Vehicle Manufacturing Renewable Energy Semiconductor Manufacturing Utilities #J-18808-Ljbffr