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About V/Line V/Lines purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport connecting them to jobs, education, family and friends, services, tourism and trade. V/Line is experiencing significant growth, delivering more services, more trains, cheaper fares and huge projects. With more than 3,700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. Station Assistant, Ballarat About The Role As the Station Assistant, you are integral to the success of V/Lines Operational Group. This is a great entrylevel role where you will maintain the delivery of service to customers, ensuring the provision of the best possible train and coach services to V/Line passengers. Key accountabilities Assisting in the overall presentation and cleaning of the station Oversee and ensure the safe operation of the coach interchange Passenger assistance Handling of lost property Regular inspection of the station to ensure standards are being maintained The role may include helping passengers with luggage, which may or may not include using a motorised device if suitably qualified About You Youre a dependable team player who thrives in dynamic environments, always ready to adapt and lend a hand. With a strong focus on safety and a passion for delivering exceptional customer service, you bring resilience, flexibility, and a cando attitude to every shift. Your reliability and commitment make you an asset to any team, especially when the pressure is on and the standards are high. Our ideal candidate will possess the following Completion of secondary school education (minimum Year 10) with experience in customer service or an equivalent combination of relevant experience and education / training Previous experience in customer service roles First Aid Level 2 may be required Commitment to customer service Team focus Problem solver with strong communication skills If your skills or experience dont exactly match our listed requirements, we still encourage you to apply. We value diverse perspectives and believe in the potential for growth and development. Demonstrated alignment with V/Lines values of responsiveness, integrity, impartiality, accountability, respect, leadership and human rights. Why V/Line Community impact Make a genuine difference. Work in a role that connects Victorians, every day. Huge potential Were transforming, and you can too. Be a change maker, recognised for your contribution and creativity. Dynamic environment V/Line operates in a constantly changing space. Join a fastpaced and exciting organisation. Collaborative team Youll be part of a broader supportive team. Surround yourself with talented, passionate peers. Flexible working We support flexible working. Work in a way that supports you to thrive in your role. Equal Opportunity & EEO We are committed to ensuring a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team at [email protected] or 1800 800 007 for confidential support. As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We are also proud to be endorsed by Work 180 as a great place for women to work, second year in a row. We proudly acknowledge First Peoples of Victoria. We acknowledge their ongoing strength in practising the worlds oldest living culture. We acknowledge the Traditional Owners lands, waters and skies on which we live and pay respects to their Elders past and present. At V/Line, safety is our priority. Successful applicants will undergo relevant preemployment and medical checks to meet our safeworking standards. Remuneration for this position will be in line with the V/Line Rail Operations and Administrative Employees Agreement 2023. Seniority level Entry level Employment type Fulltime Job function Administrative Rail Transportation Referrals increase your chances of interviewing at V/Line by 2x. Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr