Job Title

The CompanyFedEx Express is one of the worlds largest express transportation companies and has consistently been selected as one of the worlds top 500 companies and the Worlds Most Admired Companies by Fortune magazine. FedEx provides fast and reliable delivery to more than 220 countries and territories.Join a global leader within the transport and logistics industryPSP Philosophy Putting our people firstSafety Above All CultureAbout the RoleAn exciting opportunity has become available for an Operations Supervisor (formal FedEx title) to manage the warehouse team at our Upper Coomera station.Reporting to the Depot Manager, this crucial role will be responsible for handling all FedEx/TNT products with a major focus on domestic priority and international freight. Your focus will be to drive operational excellence by managing and controlling the operations whilst developing and influencing positive team outcomes. Comprehensive knowledge and experience in operations/logistics, sales, industrial relations and contemporary leadership principles are important.ResponsibilitiesLead, motivate and empower employees through effective & open communication, excellent leadership, regular performance feedback and teambuilding in order to maximise customer satisfaction, employee satisfaction and team productivity.Analyse daytoday results in the depot operations and take action to meet the depot targets for service quality, loss and damage reduction, at optimum costs.Establish a customer focused culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention.Use of standard tools and methods to ensure daily/weekly/monthly reporting, measuring and control of resources, activity service performance and cost.Ensure continuous improvement and share best practices implementation.Initiate and implement optimisation programmes to achieve efficient activities and targeting continuous improvement on incurred unit cost.Explore opportunities to improve service level in the most costefficient way.Ensure all resources are focused to achieve high quality service performance.Ensure staff are trained, identifying training needs and implementing programmes and people development strategies.Experience RequiredRelevant experience in an operations environmentKnowledge of optimisation processesKnowledge of the business levers, processes, structures and financeGood knowledge of operations processes and related technologyProven track record of continuous improvementAbility to realise concepts in a cando mentalityUnderstands communication requirements in a multicultural environmentProven experience and knowledge in effective training, coaching and people management practices, including leadership developmentProfessional certification or equivalent level of experiencePeople management experienceWe OfferTraining & continuous learning opportunitiesCompetitive base salary + super + mobileBusiness travel (when required)Uniform provided including PPEMentorship and guidanceAdditional Current Employee PerksLG Electronics - discountNovated leaseBMW - discountHotel range - discountsTravel - discountsBupa Private Health insurance PlanBupa Travel insurance for health fund membersHertz car rental - discountsTuition assistanceMicrosoft 365 subscription - discountEmployee Assistance ProgramThe PhilosophyPeopleServiceProfit (PSP). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Throughout PSP philosophy, we have a work environment that encourages employees to be innovative in delivery the highest possible quality of service to our customers. We care for our employees wellbeing and value their contributions to the company.The CultureWe honour innovation, integrity and commitment. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams. #J-18808-Ljbffr