Job Title

OverviewServiceNow System Administrator, Executive Level 1, Chief Information Officer role at the Department of Industry, Science and Resources. Join to apply for the role of ServiceNow System Administrator, Executive Level 1, Chief Information Officer.About The DepartmentThe Department of Industry, Science and Resources and our broader portfolio are integral to the Australian Governments economic agenda. Our purpose is to help the government build a better future for all Australians through enabling a productive, resilient and sustainable economy, enriched by science and technology. We do this by growing innovative & competitive businesses, investing in science and technology, and strengthening the resources sector. The APS and the department offer a clear direction and meaningful work. You will be able to create positive impact in peoples lives whilst contributing to improved outcomes for Australia and our people. The department places a strong emphasis on inclusion and diversity.The Team and OpportunityThe ServiceNow team operates within the Chief Information Officer division and is responsible for the daily management, maintenance and capabilities of the departments ServiceNow implementation. Our implementation is hosted within the ServiceNow protected platform, with two supporting instances (internal staff and Shared Services). The team serves approximately 14,500 employees across DISR and Shared Services. The team currently comprises senior administrators, developers, business analysts and project managers. We are seeking an experienced ServiceNow System Administrator with hands-on ServiceNow experience and a solid understanding of IT Service Management (ITSM). ITIL knowledge is desirable.Whats in it for you?A collaborative environment where you can grow your skills, contribute to meaningful projects, and be part of a team that is evolving. You will have opportunities to learn, innovate and make a real impact while working with supportive colleagues.ResponsibilitiesProvide high-level specialist technical advice on ServiceNow matters, including: ensuring no technical debt in builds, appropriate patching and upgrade strategies, and evaluating the technical design of build work; contribute to technical solution design.Administer the platform by performing tasks such as troubleshooting incidents, minor enhancements, and platform configuration activities.Liaise with our vendor to troubleshoot incidents, patch and upgrade the platform, and contribute to design and security documentation for new solutions.Communicate and collaborate with a cross-functional agile team (product owners, scrum masters, business analysts, developers, architects, testers and vendors) and effectively engage with technical and non-technical stakeholders to deliver high-quality ServiceNow outcomes.Mentor junior colleagues and ensure alignment with stakeholder requirements and broader departmental objectives. Knowledge of the ServiceNow Protected Platform (SPP) is desirable.Eligibility and NotesTo be eligible for employment in the APS and the department, candidates must be Australian Citizens.Positions require a Baseline security clearance and successful candidates must obtain and maintain this clearance.A merit pool may be established to fill future vacancies within 18 months from the date the vacancy was first advertised in the Gazette.The department offers flexible work opportunities for many roles. This vacancy is ACT - Industry House based; flexible or remote work arrangements may be considered. Contact the officer to discuss further.Application InformationYour application must not contain any classified or sensitive information. This includes in your responses, CV and any other documents. The selection panel may not consider applications containing classified information.Please provide a pitch explaining how your skills, knowledge and experience are relevant to this role and why you are the best candidate. The pitch can be up to 500 words and should align to the key duties listed above.Please complete your application online and provide your current CV in .doc, .docx, or .pdf format.Accessible application documentation is available on request. Contact [email protected] or (02) 6276 1235 for assistance.Please refer to the Applying for a position information for additional information on how to apply.Contact InformationFor more information regarding this opportunity, please contact Justine Harrington via email at [email protected]. #J-18808-Ljbffr