Job Title

OverviewThe primary role of Customer Support function is to provide exceptional customer service, sales and marketing support via different channels of communication. Key deliverables include addressing customer enquiries related to ResMed products, services, warranty, order processing, data entry and resolving general complaints. Identifying sales opportunities associated with customer enquiries. Providing first line technical and clinical assistance and escalating the issue to relevant teams for timely resolution.Job ResponsibilitiesJob ResponsibilitiesThe primary objective of Customer Service specialization within Customer Support Job Family is to communicate with customers daily either before and/or after a sale, via telephone, email, chat or through other social media platforms, checking in on their therapy status, adherence information and/or to order therapy equipment or supplies.Key responsibilities include: handle customer orders for medical supplies and equipment, create and/or maintain client account records, track deadlines and manage tasks in web based tools, support members of cross functional teams and developing and maintaining positive customer relations which can substantially affect service and/or product revenue(s), collaborate with various departments to meet service sales goals, document all technical and customer-reported problems in ticketing/note system with the nature of support inquiry and resolutions recommended, provide metrics to the management team as required.Support roles consist of work in a:(1) clerical, administrative or specialized support tasks in an office or field setting(2) specialized technical tasks or skilled craft work(3) unskilled or semi-skilled operational tasksHas completed vocational training or obtained equivalent experience.Interacts internally to exchange information.Has limited discretion to vary from established procedures.Job RequirementsMinimum of 1 years of related experience.Has broad knowledge of routines and procedures to handle day to day situations.Will generally only require instructions on new assignments.Experience in retail or customer service (healthcare experience a plus).Excellent communication and active listening skills.Calm, compassionate, and solution-oriented under pressure.Ability to work collaboratively with healthcare professionals.Reliable, honest, and committed to delivering outstanding care.Willingness to learnfull training provided!Why Join Us?Make a meaningful impact in customers lives.Work in a supportive, team-oriented environment.Receive comprehensive training and ongoing development.Be part of an established healthcare service with a strong reputation.About Resmed:Resmed pioneers innovative solutions that treat and keep people out of thehospital, empowering them to live healthier, higher-quality lives. Ourcloud-connected medical devices transform care for people with sleep apnea,COPD and other chronic diseases. Our comprehensive out-of-hospital softwareplatforms support the professionals and caregivers who help people stay healthyin the home or care setting of their choice. By enabling better care, weimprove quality of life, reduce the impact of chronic disease and lower costsfor consumers and healthcare systems in more than 120 countries. To learn more,visit Resmed.com and follow @ResmedAt Resmed, we work everyday to help people sleep, breathe and live better. Were leading the way in cloud-connected medical devices that transform care for people with sleep apnea, COPD and other chronic diseases. Our comprehensive out-of-hospital software platforms support the professionals and caregivers who help people stay healthy in the home or care setting of their choice.What can I earn as a Retail Sales Assistant #J-18808-Ljbffr