Job Title

OverviewGuest Service Agent at Accor, Surfers Paradise, Queensland, Australia. Join or sign in to apply for the Guest Service Agent role at Accor.Situated in the heart of Surfers Paradise at Mantra Towers of Chevron, the property offers self-contained apartments and expansive pools for guests. This role focuses on delivering exceptional hospitality from check-in to check-out.Primary ResponsibilitiesRoll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-outConfidently communicate with guests and colleagues to ensure cohesive collaborationConquer challenges alongside guests, transforming dilemmas into positive outcomesPromote hotel amenities and services by having a deep understanding of products and offeringsShare information on neighbourhood hotspots and local recommendationsDisplay proficiency in accurately handling reservations and managing guest accountsSkills and ExperiencePrevious experience in hotel front desk operations is an assetInnovative approach to exceeding customer service expectationsAbility to collaborate within teams and work independentlyProven ability to multi-task and thrive under pressure with strong organisational and time management skillsProficiency in written and verbal communicationAvailable to work a variety of shifts including nights, weekends, and public holidaysAccor BenefitsALL Heartist Membership discounts on accommodation and F&B worldwideFamily & Friends Discounts on accommodation, services and eventsALL Loyalty Program earn status and reward points on staysLearn Your Way access to Accor Academy and TypsyBuild Your Network with a global hospitality communityWorldwide opportunities with Accor''s global footprintAccor is an inclusive company, building diverse teams across the globe. We invite you to APPLY NOW. #J-18808-Ljbffr