Job Title

OverviewJoin to apply for the Guest Service Agent role at Mercure Hotels.Mercure Sydney Bankstown is seeking a dynamic and enthusiastic full-time Guest Service Agent to be the face of our hotel and create lasting impressions for our guests.What will you be doing?Deliver service excellence, from check in to check out and everywhere in betweenComplete a wide variety of front office tasks, which will ensure that every day is different from selling the hotels facilities to taking reservations and maintaining guest accountsProvide passionate, knowledgeable and friendly service to external and internal guests at all timesAnswer all telephone calls in a professional manner according to brand standardReconcile cashier floats at the completion of each shiftEnsure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty programQualificationsPrevious customer service experience in a Hotel environmentStrong knowledge of computer systems including Microsoft Office and preferably in Opera CloudThe ability to work under pressure, multitask and think on your feet to quickly resolve issues is requiredStrong communication skills and pride in personal presentationA genuine customer service focus and a strong dedication to always making our guests smile during their stayAvailable to work 38 hours per week on a rotating roster including mornings, afternoons and overnight shifts (as requested)Valid Australian working rightsWhats In It For YouAn opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at AccorAbility to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel OperationWork alongside passionate industry professionalsBe mentored by experienced Accor Hospitality professionals who want to see you succeed!Our Commitment To Diversity & InclusionWe are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you''re welcome to let us know.SenioritiesEntry levelEmployment typeFull-timeJob functionOtherIndustriesHospitality #J-18808-Ljbffr