Job Title

OverviewJoin Komatsu''s dedicated team as a Customer Support Representative Parts Interpretation. In this dynamic role, you will provide assistance to both internal and external customers with all queries related to parts sales, orders, and deliveries. Role located in Fairfield. Rotating start times between 7:30am and 11:30am. Remuneration: $75,000 $80,000.We encourage people with diverse backgrounds to apply for this role and strive to create value together in an inclusive culture.Key ResponsibilitiesBe the first point of contact for our customers in person, over the phone, or via email.Process parts quotes and orders, keeping customers informed of order status.Manage critical orders and backorders, sourcing solutions quickly and professionally.Provide support for internal departments as needed.Adhere to all company policies, procedures and customer support standards.Interpret and source parts from local and OEM vendors.Provide alternate options where practical to support customer needs.What We Are Looking ForProven experience as a Parts Interpreter and Customer Service in the heavy equipment, automotive, or machinery industry.Strong customer service skills with a professional and approachable manner.Excellent communication and problem-solving abilities.A team player who thrives in a fast-paced environment.Familiarity with inventory systems and parts catalogues is a plus.Komatsu BenefitsFamilies policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family-friendly benefits.Financial: Income protection insurance provided through our company superannuation fund.Career: Recognition, awards, flexibility, further education studies and internal career development.Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.Yearly bonus: Potential to receive a yearly bonus.Referral program: $3000 referral payment for referring a successful new employee to Komatsu.Ready to get started? Simply hit the Apply Now button. Komatsu offers a zero-harm culture in the workplace and a competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.Note: This job description reflects the current requirements and is subject to change at Komatsus discretion. #J-18808-Ljbffr