Job Title

OverviewMantra Heritage, Inlet and Village are three properties located in the heart of Port Douglas in Tropical North Queensland, one hour drive north of Cairns CBD. This power trio property offers stylish studios, one and two bedroom suites with saltwater lagoon pools, sundecks and lush tropical gardens. Spend your downtime snorkelling The Great Barrier Reef, the scenic sky rail through the heritage rainforest or simply relax and take a crocodile sightseeing cruise through the mangroves.Purpose As General Manager, you will oversee and manage all daily operations across three properties, guaranteeing their seamless and profitable function. This role requires active engagement in operations and stakeholder management, and you will guide, coach, and mentor your team to foster a culture of excellence.Role & LocationThis is a live onsite position, package includes a spacious 2-bedroom apartment situated at Mantra Heritage, serving as the designated residence for the General Manager.Oversee a small team managing operations across the three properties.Prior experience in strata management is essential, as you closely collaborate with five body corporates to ensure smooth functioning of all properties.Enjoy the local lifestyle and surroundings while leading operations across the properties.Primary ResponsibilitiesManage all facets of the properties including revenue management, recruiting & training, customer service and achievement of financial targetsLead and develop your team to ensure profitability and successDrive changes and improvements in performance and implement strategies aligned with business objectivesBuild strong relationships with key stakeholders, property owners, body corporates, guests and regional shared servicesMaintain excellent product and service standards whilst maximizing revenue and balancing expensesRecruit and develop a team engaged in driving positive customer sentimentAct as a liaison within the local community, representing Accor and fostering community engagementSkills & ExperienceDemonstrate prior Operational, Hotel or General Manager experience and a deep understanding of stakeholder managementFoster environments where your team feel encouraged and motivated to perform at their bestDisplay confidence in cultivating relationships, addressing challenging situations, and implementing solutions that enhance service qualityAbility to drive financial growth through thoughtful strategyUnderstand key hospitality metrics and use them to grow top-line revenue while motivating your teamPast experience working with body corporates in an MLR setting is highly regardedHolding a current Real Estate licence (Class 1) is advantageous but not essentialAccor BenefitsALL Heartist Membership discounts on accommodation and F&B worldwideFamily & Friends Discounts on a range of accommodation, services and eventsAccor Live Limitless (ALL) Loyalty Program earn status and reward points on staysLearn Your Way access Accor Academy and Typsy for career developmentBuild Your Network connect with Accor professionals globallyWorldwide Opportunities opportunities across the Pacific and around the worldAt Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow''s hospitality. Accor is an inclusive company, building diverse teams across the globe.Everyone has a story and we want to learn yours. We invite you to APPLY NOW. #J-18808-Ljbffr