Job Title

Your role as a Customer Service Officer puts you in the drivers seat of our service delivery, giving you the autonomy to do what you do best helping customers achieve their banking goals. Responsibilities Exploring customers needs through in-depth conversations to help them achieve their financial goals and partnering with different specialists within the branch Keeping up with constant change supporting our customers with their digital literacy and online banking needs as we continue to innovate our offerings Being the face of the branch and customer service acting as the customers go-to person for transactions, cash handling, query investigation and paperwork, while keeping risk considerations at the forefront Embracing an attitude of lifelong learning bringing your brilliant mind and growth mindset to take your career to the next level with onthejob training and external development opportunities Building connections supporting our customers, giving back and making our communities a better place while having some fun along the way This is a 12month fixed term, fulltime contract position located in Boronia. What youll bring to the role Experience in a customerservice environment and the ability to achieve targets Strong attention to detail to ensure secure, accurate transactions with a risk mindset Confidence to communicate with new and existing customers facetoface and over the phone Eagerness to understand and communicate what makes our bank different Drive for collaboration mateship is crucial for us to work together and achieve our goals Experience in the banking and finance industry is a plus but not essential Benefits Health and wellbeing support, including discounted gym memberships, private health insurance options and our Employee Assistance Program (EAP) Learning and development through our corporate university BEN U Application Process Once you submit your application you will receive an email to complete a Pymetrics online gaming assessment. Please check your junk folder if the email is not received within 30 minutes. We believe a diverse workforce supported by an inclusive culture is central to our success, and were all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. If you need any adjustments to the application or interview processes, please let us know. Screening and interviews may commence prior to the closing date. We are committed to responding to all candidates, regardless of the outcome of your application. Location Boronia fulltime, 12month fixed term. #J-18808-Ljbffr