Job Title

Guest Service Agent MERCURE IT Were looking for a dynamic and enthusiastic fulltime Guest Service Agent to be the face of our hotel at Mercure Sydney Bankstown and to create lasting impressions for our guests. Responsibilities Deliver service excellence, from check in to check out and everywhere in between Complete a wide variety of front office tasks, which will ensure that every day is different from selling the hotels facilities to taking reservations and maintaining guest accounts Provide passionate, knowledgeable and friendly service to external and internal guests at all times Answer all telephone calls in a professional manner according to brand standard Reconcile cashier floats at the completion of each shift. Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program Seniority Level Entry level Employment Type Fulltime Job Function Other Industry IT Services and IT Consulting Location Bankstown, New South Wales, Australia #J-18808-Ljbffr