hyfy hotels is hiring a Full time Hotel Operations Manager role in Melbourne, VIC. Apply now to be part of our team. Requirements for this role Flexible hours available More than 4 years of relevant work experience required for this role Working rights required for this role About the Role HyFy Pod Hotels is Australias first tech-enabled smart pod hotel brand designed for the modern traveler. Were seeking a handson Operations Manager to lead the final operational setup and ensure readiness for our flagship Melbourne CBD site, with a soft opening scheduled for early 2026. This role requires strong project management skills, a solutions-focused mindset, and the ability to coordinate across technology, compliance, staffing, and stakeholder communication. Beyond launch, the Operations Manager will also be responsible for driving operational excellence, ensuring guest satisfaction, and supporting the hotels growth and longterm success. Key Responsibilities 1. Pre-Opening Planning Finalise SOPs for front office, housekeeping, guest services, and maintenance. Ensure all operational checklists, timelines, and trackers are complete before opening. Support planning of soft opening activities and dry runs. Oversee OPEX/CapEx tracking, vendor coordination, and cost control for pre-opening deliverables. 2. Technology & Systems Integration Oversee setup of PMS (Mews), CRM, and channel manager. Coordinate integration with IoT pod systems, mobile checkin/out, and payment gateways. Test automation for guest communications (prearrival, instay, poststay). Confirm seamless data flow across PMS, OTA, CRM, and accounting platforms. 3. Distribution & OTA Onboarding Ensure OTA listings are live, accurate, and optimised. Verify room types, rates, content, and policies are correctly set. Troubleshoot channel manager sync issues and monitor parity. Implement rate management best practices to maximise revenue. 4. Licensing & Compliance Prepare council submissions and ensure milestones are met on time. Maintain compliance documentation and monitor regulatory progress. 5. Hotel Operations (Launch & Stabilisation) Lead daytoday operations from soft opening onwards. Oversee checkin/out, housekeeping, maintenance, and guest satisfaction. Define and implement HyFys brand guest experience standards. Monitor OTA performance, pricing, and guest reviews. Run daily operational meetings to resolve issues promptly. 6. Team Recruitment & Training Lead recruitment of front office, housekeeping, and support staff. Deliver training programs aligned with SOPs. Run operational test scenarios and service simulations prior to opening. 7. Stakeholder Communication & Performance Tracking Act as primary liaison between leadership, consultants, vendors, and landlord. Provide weekly progress updates, highlight risks, and propose solutions. Anticipate issues and develop contingency plans to prevent launch delays. Track performance via dashboards covering KPIs (occupancy, OTA metrics, guest satisfaction, milestones). Qualifications & Skills Essential 35 years hospitality operations experience (hotel preopening strongly preferred). Proven track record with PMS/CRM systems and OTA/channel manager setup. Strong ability to manage deadlines under pressure. Techsavvy, detailoriented, and solutionsfocused. Excellent written and verbal communication skills. Desirable (Not Essential) Experience in smart hotels, pod hotels, or coliving environments. Knowledge of FF&E procurement, asset handover, or BMS systems. Familiarity with Mews, SiteMinder, or similar platforms. What We Offer A rare opportunity to help launch one of Australias most innovative hotel brands. Autonomy and responsibility to shape operations during a critical growth phase. A collaborative and entrepreneurial culture. Initial contract aligned with the preopening and launch phase, with a clear pathway into a senior operations leadership role postopening. Compensation This role offers a competitive startup salary along with performancebased incentives tied to successful preopening and launch deliverables. For the right candidate, there may also be an opportunity to participate in HyFys longterm success through equity options. #J-18808-Ljbffr
Job Title
Hotel Operations Manager