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Job Title


Customer Service Manager


Company : Bendigo Advertiser


Location : Newcastle, New South Wales


Created : 2025-10-25


Job Type : Full Time


Job Description

1 day ago Be among the first 25 applicants In a company as invested in its future leaders as we are, theres always support for you to learn, grow and move. A role in Retail Leadership means the chance to apply and build your skills in new ways, tackling work unique to a business with a footprint like ours. If youre keen to take the next step in your career here, nows the time! About The Role Reporting to the Store Manager, youll have full accountability for the day-to-day running of the customer service department and front of store operations. With responsibility for our checkouts and customer service desk, youll take pride in contributing to a store which is exceptionally presented, welcoming and engaging for our customers, team members and local community. About You and Your Skills Previous experience working in a fast-paced customer facing environment Proven leadership experience as youll need to lead, coach and develop your team to meet sales targets, cost control and rostering requirements To maintain excellent service standards, keeping the checkout area clean and safe for our team and customers To drive a one team culture which puts our team members health, safety and wellbeing first To be customer obsessed and continually seek to better understand our diverse customers to ensure were always provide an outstanding shopping experience Whats in it for you? Eligible team members receive a 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings. Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform mythanks. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers. Structured and longterm learning pathway: Comprehensive induction, management and people leadership training provided so you can thrive in this role and whatever is next. Novated car leases: Looking for a new car? We provide access to novated leasing for eligible team members. Investment in your future: Become a partowner of the Coles Group. Our annual team member share plan offers eligible team members the ability to make regular pretax salary sacrifice deductions to purchase Coles Group shares. Paid parental leave: Permanent team members receive paid parental leave to support you in balancing work and family. About The Recruitment Process Were continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. Were happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the Our Recruitment Process section of our careers site or email [email protected]. Job ID: 169678Employment Type: Full time #J-18808-Ljbffr