Job Title

Division: Child Protection and Family Support Position No: Pool Ref COM32625 Work Type: Fixed Term - Full Time, Permanent - Full Time Location: North Metropolitan Region - Perth, Mirrabooka, Midland and Joondalup Closing Date: 2025-11-03 4:00 PM (YYYY-MM-DD) The Department of Communities brings together the services and functions of disability services, child protection and family support, community initiatives and regional services reform. Communities is a nationally recognised Accredited Carer Friendly Employer through the Carers + Employers program. The program defines best practice standards by creating a carer friendly workplace, enabling staff to balance work and care, while continuing to contribute to the wellbeing of individuals, families and the community. The Opportunity Administrative Assistants, Case Support Officers and Customer Liaison Officers provide a range of crucial services to assist the Department. These roles provide engaging opportunities to expand your admin skills and work across a variety of different areas including human resources, finance and IT. Join us and work in a role where you can make a real difference to the lives of children, families, individuals and communities throughout Western Australia. Administrative Assistant As an Administrative Assistant you will provide effective management of the district offices by providing a high level of customer service in relation to administrative matters. In this role you will have the opportunity to work across a variety of fields including human resources, finance, information management and technology. You will assist the Department by: HR: Maintaining staff and district spreadsheets (attendance, leave, renewals) and preparing HR checks. Finance: Being responsible for filing, retention and disposal of accounting records, maintaining a register of all monetary forms, preparing monthly accounting accrual activities. Information management and technology: Ensuring compliance with legal and administrative requirements, providing assistance in relation to local IT problems. Case Support Officer As a Case Support Officer you will provide effective management of case work in the district by providing direct case support and administrative assistance to the designated case management team. You will experience the opportunity to not only assist case managers to collect, record and analyse information but liaise with and provide information to government and nongovernment agencies in relation to client needs, as directed by case managers or team leaders. Your daytoday may involve: Providing information to case management teams relating to case work matters under direction from the Business Manager. Undertaking data entry and maintaining all related client and administration files and spreadsheets as directed. Coordinating and scheduling client contact visits. Providing assistance in the preparation and checking of case support forms and processes relating to Human Resources and/or finance. Assisting managers and team leaders in the preparation and processing of case support contractor commencements and cessations in liaison with the District Administration/Support Officer. Customer Liaison Officer As a Customer Liaison Officer you will be the first point of contact for members of the community accessing Child Protection and Family support services provided by the Department. This role works across administrative, customer service and case support. Your daytoday may involve: Undertaking tasks related to office networks and systems, including the Objective File Plan and ASSIST database. Continuously developing and maintaining knowledge of internal and external community resources and services that are available to clients. Responding in a culturally appropriate manner to all clients including those from Aboriginal or culturally and linguistically diverse backgrounds whilst maintaining a client focus. Consulting, assisting and liaising with field officers and clients in arranging appointments, transport, costs, equipment and documentation as required. The attached Job Description Form (JDF) provides more information about the position. For further information we encourage you to contact Annika Zemzars, Business Manager, on (08) 6277 5222 or via email at [email protected]. Suitable applicants will be placed in a pool from which appointments will be made for this or similar future vacancies (permanent or fixed term) that arise within the next 12 months across the Department of Communities. Application Requirements Applicants should provide the following documents in Word or PDF format only: A current resume/CV. A summary of no more than two (2) pages outlining your experience in providing administrative support and client services in a team environment, and your exceptional written and verbal communication skills. A copy of all qualification/s (regardless of relevance) as specified in your application or resume/CV (if applicable). An application form (for hard copy applications only). Applicants who are shortlisted will be assessed on all the Work Related Requirements (Selection Criteria) during the selection process. Contact For technical difficulties while applying online, general recruitment enquiries, or to request any document in an alternative format, please contact Courtnie Hayes, A/HR Consultant via email on [email protected]. We can also be contacted via the National Relay Service: TTY/voice calls 133 677 Speak & Listen 1300 555 727 SMS relay 0423 677 767 Integrity and Honesty The public sector is built on a strong foundation of integrity where employees act ethically, and public sector bodies promote and maintain integrity. In line with Communities policies, applicants may be asked for consent to undergo criminal record screening and integrity checks during the application process. For more information on these requirements, click here. Equity and Diversity Communities welcome applications from people from a diverse range of backgrounds and lived experiences, including Aboriginal and Torres Strait Islanders, people with disability, people with diverse sexualities and genders, youth, women, and people from culturally and linguistically diverse backgrounds. Please let us know if there are adjustments we can make to allow you to fully participate in the application and interview process, as well as in the workplace. Please contact Courtnie Hayes, A/HR Consultant via email at [email protected]. If you are an Aboriginal person who would like assistance with your application, please contact Jobs and Skills WA on 13 64 64. Attachments Application Form Information for Applicants JDF - Administrative Assistant - Level 2.docx JDF - Case Support Officer - Level 2.docx JDF - Customer Liaison Officer - Level 2.docx Position Title: Case Support Officer / Administrative Assistant / Customer Liaison Officer Agency: Department of Communities Branch: North Metropolitan CPFS 3 Lodgement is system generated. Any emailed applications or late submissions on or after 4:00 pm will not be accepted. #J-18808-Ljbffr