Job Title

Accor Surfers Paradise, Queensland, AustraliaPeppers Soul Surfers Paradise is centrally located within the tourism hotspot of Queenslands Gold Coast and within walking distance of the light rail. The hotel tower 77 levels high and offers a selection of one, two and three-bedroom apartments. Guests can enjoy sweeping views of Surfers Paradise beach from their rooms or while dining and experiencing a signature cocktail at Hyde Paradiso. On your days off you will be spoilt for choice with restaurants, nightclubs, beaches, shopping and more all at your doorstep.PurposeAs the Operations Manager, your focus is on fostering a positive guest experience, maximising revenue and ensuring seamless and efficient operations across all areas of the property. By nurturing a unified team culture built on collaboration, you will drive a collective commitment to excellence.Primary ResponsibilitiesLead by example, collaborating closely with the General Manager and departmental leaders to efficiently manage operational needs.Engage in forward planning and strategic thinking for future success to ensure profitable operation across all departments.Set performance benchmarks and define expectations across departments to continuously enhance and uphold service standards.Implement and maintain safety protocols and security measures with guests, staff and property in mind.Address and find solutions to operational issues and challenges.Provide mentorship and guidance to empower teams in developing their own expertise and personal growth.Skills and ExperienceProven experience as a Department Head or Operations Manager.Strong financial and business acumen.Genuine and effective communication skills, adept at managing relationships with internal and external stakeholders.Outstanding organisational skills with a keen ability to prioritise tasks and respond promptly.Poised and composed, even in high-pressure situations.Able to accommodate a flexible schedule, including mornings, evenings, weekends and public holidays as required.Accor BenefitsALL Heartist Membership Take advantage of discounts on accommodation and food & beverage worldwide.Family & Friends Discounts Available on a range of accommodation, services and events for those you mean the most.Accor Live Limitless (ALL) Loyalty Program Earn status & reward points on your worldwide stays.Learn Your Way Support your career development with access to Accors industry-leading training platforms, Accor Academy and Typsy.Build Your Network With more than 300,000 Accor professionals globally sharing the same guest passion, you have the opportunity to grow your hospitality network worldwide.Worldwide Opportunities We are a world leading hotel operator with over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career.At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrows hospitality. Accor is an inclusive company building diverse teams across the globe. Everyone has a story and we want to learn yours. We invite you to APPLY NOW. #J-18808-Ljbffr