Job Title

Team Leader SafeWork Licensing Branch and Division: SafeWork NSW - LicensingLocation: GosfordDuration: Ongoing, Role starting from 12th January 2026Grade: Clerk Grade 7/8Salary range: Starting from $ 113,574 to $125,720 + SuperClosing Date: Wednesday, 5th November 2025 About the team The SafeWork Licensing team delivers a diverse range of regulatory authorisation and registration services to enable individuals, businesses and organisations to operate in NSW while assuring the community that the requirements of the law are being met. We are passionate about putting the customer at the centre of what we do and adopting new technologies to make government work better. About the Role The Team Leader leads a team in the provision of quality customer services, including making complex decisions, providing technical advice in relevant fields and ensuring the achievement of performance targets. The teams operate in a high-volume assessment environment that provides customer services to a range of stakeholders regarding all matters related to Licensing. The Team Leader also provides services, information and assistance to customers on a wide range of escalated matters and deals with complex enquiries to facilitate outcomes in line with legislative requirements. Ideal Candidate Will be proficient in leading a team and responding to highly complex escalated enquiries to complete related tasks and achieve service standards. Along with applying specialised SafeWork Licensing knowledge on legislation, regulations and procedures to facilitate appropriate customer outcomes. Monitoring, reviewing and analysing work volumes to report new and emerging issues to develop and implement systems, procedures, and projects, to achieve business outcomes and improve performance standards. Can lead a high performing team with a culture of accountability and achievement. Responding to enquiries with accuracy to ensure service is provided to expected standards. Demonstrate that you can lead a high performing team with a culture of accountability and achievement. Have experience in leading a team through transformational change. Anticipate and address contentious issues, providing accurate advice and promote continuous process and service improvements, within tight timeframes. What we need from you An up-to-date CV of no more than 4 pages, and a brief cover letter of no more than 1 page outlining how your skills and experience align to the role. If you do require an adjustment during the recruitment process, please notify us in your application. A talent pool may be established from this recruitment process to fill future, similar temporary ongoing roles as vacancies arise. Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation. Click Here to access the Role Description. For enquiries relating to recruitment please contact Raji Subramanian via [email protected]. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Wednesday, 5th October 2025 (9.59 am) Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process #J-18808-Ljbffr