Job Title

Overview Hireup St Leonards, New South Wales, Australia What Youll Do - Customer Support Coordinator As a Customer Support Coordinator, you will be responsible for responding primarily to inbound calls and emails from our Hireup users and community. Our Customer Support Coordinators are the first point of contact for enquiries and requests. You will deliver exceptional customer service, answer the questions of our user base, effectively handle complaints, deal with incidents, solve their challenges and unlock opportunities within the Hireup community. Please note this role is open to candidates based in Sydney or Melbourne. Provide outstanding service in a fast-paced, high volume environment to Hireup''s users Manage proactive and reactive phone and email communication with our users Manage complaints and/or incidents Proactively communicate with users to ensure theyre making the most of the opportunities our community can provide Provide fast responses and follow ups, and ensure alternative team members are available to progress if you are not Collaborate with other Hireup teams to resolve problems and find resolutions for our users Your Background Previous experience in customer service / call centre roles with a focus on service excellence Ability to demonstrate patience, understanding of customer needs, and strong problem-solving skills Excellent communication and interpersonal skills Proficiency in computer skills, with experience in efficient data entry and system navigation Want to work in a role that provides you with the opportunity to connect with our users and make an impact Why Should You Join? Youll have the opportunity to join our story and develop the next chapter of your own. Youll become a critical part of a purpose-driven team, delivering our mission for people with a disability. Wherever you fit best within our organisation, our mission will ignite you, and our authentic, united and diverse workplace will help you flourish. Opportunities to develop we are always learning! Were a hybrid organisation, working from our offices 2 days per week including Thursdays Generous leave options including 12 weeks paid parental leave and 7 additional days to help you pursue your good life and learning goals Allowances to support you in your work setup and professional development Wellbeing programs, health and fitness discounts to help you stay happy and healthy at work Join us in delivering disability & aged care support as it should be. Apply now through the button below or please contact Shanice on [email protected] People with lived experience of disability are strongly encouraged to apply. If there are reasonable adjustments we can make to a recruitment process, role or your work environment to help you shine or you have a preferred method of contact, just let us know via the contact above. Seniority level Entry level Employment type Full-time Job function Customer Service Industries Individual and Family Services Referrals increase your chances of interviewing at Hireup by 2x Get notified about new Customer Support Coordinator jobs in St Leonards, New South Wales, Australia. Sydney, New South Wales, Australia 3 weeks ago Specialist, Service Experience & Culture Customer Support (Superannuation) Specialist Sydney, New South Wales, Australia 2 months ago Sydney, New South Wales, Australia 2 weeks ago Sydney, New South Wales, Australia 3 days ago Sydney, New South Wales, Australia 2 days ago Sydney, New South Wales, Australia 5 days ago North Sydney, New South Wales, Australia 1 day ago Sydney, New South Wales, Australia 20 hours ago Chatswood, New South Wales, Australia 1 month ago RoleCustomer Support Representative (Sydney) Sydney, New South Wales, Australia 2 weeks ago Customer Support Specialist, Service Delivery Sydney, New South Wales, Australia 4 days ago Randwick, New South Wales, Australia 6 days ago Verification Specialist (Customer Service) North Sydney, New South Wales, Australia 2 weeks ago North Ryde, New South Wales, Australia 3 weeks ago Rydalmere, New South Wales, Australia 2 weeks ago Sydney, New South Wales, Australia 5 days ago Sydney, New South Wales, Australia 2 days ago Chatswood, New South Wales, Australia 3 days ago Chatswood, New South Wales, Australia 1 hour ago St Leonards, New South Wales, Australia 3 weeks ago Sydney, New South Wales, Australia 3 days ago Sydney, New South Wales, Australia 2 weeks ago Lane Cove West, New South Wales, Australia 1 month ago Part-Time Weekend Library Customer Service Assistant Sydney, New South Wales, Australia 1 month ago Chatswood, New South Wales, Australia 2 weeks ago Customer Service Specialist - Support Services Parramatta, New South Wales, Australia 3 weeks ago Sydney, New South Wales, Australia 3 weeks ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr