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Overview At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive and that its all driven by human intelligence. Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and we challenge whats possible. From manufacturing and engineering to cybersecurity and space, were driving progress in some of the worlds most important industries and working together to build a future we can all trust. Thales delivers cybersecurity products and services that keep people and assets safe, giving organisations confidence in the security of their digital journeys. Our solutions are deployed in 148 countries, helping governments to maintain sovereignty, and organisations to preserve their strategic autonomy. Thales is a global leader in cybersecurity - no.1 in data security - with 6,000+ experts and developers. We bring trust and resilience to key industries including finance, health, retail and manufacturing, as well as vital sectors such as aerospace, critical infrastructure, defence and space. Your Role We are looking for a Program Manager - Digital Touch Customer Success to join team. Digital Touch is a critical piece of the retention and growth strategy for Thales Cyber, enabling engagement with customers at scale using automation and targeted communication techniques. In this fast-paced role, the successful candidate will be responsible for effective engagement with customers throughout their Imperva journey, delivering valuable content and interaction to customers to drive successful adoption. What Youll Bring Relevant experience in a high-volume customer engagement role for example: Digital/Tech Touch Customer Success, Marketing Operations or SMB Account Management Experience of designing and implementing customer engagement strategies and program Ability to work on and lead cross-functional projects Data driven: experience of leveraging customer data analytics to prioritize and drive action Capable of strategic out of the box thinking to deliver results Experience with customer engagement tools such as Marketo, Gainsight, Hubspot, Churn Zero, Qualtrics etc Experience with CRM tools such as Salesforce Experience with IT Security and SaaS companies is an advantage Excellent communication and presentation skills Ability to work cross-functionally with internal teams Good to Know Prior to being offered employment, you will need to complete pre-employment police and (role dependent) medical checks. A Defence security clearance is required for this role; applicants must be Australian citizens and eligible to obtain and maintain an appropriate clearance. Additional information with regards to clearances is available from the Australian Government Security Vetting Agency website. In some cases, individuals who hold a current clearance from a foreign government may be eligible to have this clearance recognised by the Australian Government and be eligible for this role. The Australian Defence Trade Controls Act (DTCA) is applicable and as such, your nationality may be a factor in determining your suitability for this role. The U.S. International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR) are applicable and as such, your nationality may be a factor in determining your suitability for this role. We Encourage You to Apply We are recognised as a Family Friendly Workplace. We are proud to be endorsed as a Work180 Employer; read more about our WORK180 endorsement. After you have applied, you will receive an email acknowledging your application. Well then provide a personalised experience for suitable applicants as we progress the selection and assessment process. Prior to being offered employment, you will need to complete pre-employment police checks and, depending on the role type, medical checks as well. Benefits As part of our Commitment, we offer: Competitive remuneration structure Hybrid and flexible working options under the Thales Flex program Paid parental leave and family support through Parents at Work The day off on your birthday each year Novated Lease options Ongoing personal and professional development opportunities Sonder Wellbeing & Support Partner Its easy to dismiss the perfect opportunity if you dont see yourself as the perfect fit. If this role feels right no matter your background or personal circumstances please introduce yourself or join our community. Were committed to supporting a diverse workplace, and that starts here. Were proud to be endorsed by WORK180 as an Employer for All Women, but we know theres always more we can do. Well continue to foster industry partnerships, employee resource groups (ERGs) and development opportunities to make Thales a genuinely equitable employer, for everyone. Read more about our WORK180 endorsement. #J-18808-Ljbffr