Job Title

Applications closing on 02 November 2025, 05:00 PMAs the first point of contact for our community, you will play a vital role in creating a positive and welcoming experience for every customer - whether they contact us in person, by phone, or online.This varied role will see you:Provide accurate information and support to customers across a range of Council services.Manage customer enquiries, applications and payments efficiently and professionally.Deliver high-quality service in line with Councils Customer Service Charter.Support continuous improvement initiatives and contribute to a positive, team-focused culture.You will gain a strong understanding of Councils activities and projects and have the opportunity to make a real difference in how our community experiences our services.About youYou are a confident communicator with a natural ability to engage with people from all walks of life. You will bring:Experience in customer service or administration, ideally in a busy front-line environment.Strong computer skills, including the ability to manage transactions and digital records accurately.A professional and empathetic approach to problem-solving.Great attention to detail and a commitment to continuous improvement.The ability to stay calm and positive under pressure.A Certificate III in Customer Service, Business Administration (or equivalent experience) is desirable, as is prior experience in local government - but what matters most is your passion for delivering exceptional service.At Burnie City Council, you will be part of a supportive and community-focused team that values collaboration, respect, and continuous improvement. We offer:A part-time opportunity (32 hours per week).A welcoming and inclusive workplace culture.Ongoing professional development and training.The chance to contribute to services that truly make a difference in our community.For confidential enquiries please contact Sallyann Marshall on (03) 6430 5818 or [email protected] in Applying?If this sounds like the opportunity for you, apply now by providing:A cover letter, providing a brief introduction and outlining your interest and motivation in applying for the position; andA detailed resume outlining relevant work experience and qualifications.Applications are to be emailed [email protected] #J-18808-Ljbffr