Job Title

We are looking for a dynamic Hotel Front Office Attendant to join our growing hotel team. This will be a great opportunity to work within a strong team to develop your career in hospitality. Salary Package: $62k per annum plus employer''s superannuation Appointment Type: Full time, continuing appointment Location: Wallumattagal Campus, North Ryde. THE ROLE Lakeside Hotel and Conference Centre is seeking a dynamic and enthusiastic Front Office Attendant to join our growing hotel team. This will be a great opportunity to work within a strong team to develop your career in hospitality. You will be the first point of contact for guests and play a pivotal role in creating a positive and memorable experience. Managing the front office reception to ensure smooth daily operations. Responding to accommodation inquiries and processing reservations. Performing guest checkins and checkouts efficiently and professionally. Handling payments, accounts, and general administrative tasks. Providing exceptional customer service at every interaction. Addressing guest complaints and concerns promptly and effectively. Demonstrating strong problemsolving skills and maintaining a proactive approach to ensure guest satisfaction. Assisting with other hotel departments as required to support overall operations. ABOUT YOU You are someone who believes the core of hospitality is customer service. You are great at multitasking, have excellent communication skills and can think on your feet to solve problems. To be successful in this role, you will have: Previous front office, customer service and/or sales experience (within hospitality industry preferred). Strong communication, interpersonal, and conflict resolution skills. Wellpresented with keen attention to detail and cultural sensitivity/awareness. Strong time management and problemsolving skills. Cash handling and transaction processing experience. Proficient in the use of the Microsoft Office Suite of programs and knowledge of Opera Property Management System is desirable. Current Responsible Service of Alcohol (RSA). Opera PMS / Cloud experience is highly regarded. Please note: This role requires the ability to work across AM, PM, weekend and occasional night shifts. Full flexibility is essential. The successful applicant will be required to undergo a Criminal History Check and must hold valid working rights in Australia. ABOUT US Lakeside Hotel and Conference Centre, an awardwinning venue situated on the picturesque grounds of Macquarie University at North Ryde. The 40room hotel offers la carte restaurant, caf and impressive conference and event facilities featuring stateoftheart technology. Lakeside employees enjoy access to extensive Macquarie University facilities including a hightech library, private teaching hospital, gym and pools, a campus train station and Macquarie Centre shopping complex next door. Benefits of Working for Lakeside Hotel & Conference Centre Complementary Macquarie University Sport & Aquatic Centre gym access Staff discounts at Campus Life operated hospitality and retail outlets Ongoing development and mentoring opportunities Generous leave entitlements Access to our staff wellbeing program and staff support services Working on a vibrant parkland campus, with a huge variety of food & beverage outlets, and general practice & hospital amenities Access to discounted corporate health insurance and free employee flu shot program. How to Apply If you are ready to deliver outstanding guest experiences and join a supportive team, APPLY NOW with your CV and cover letter addressing your suitability against the role requirements/criteria above as part of the online application process. For rolespecific queries, contact Saad Khan, Hotel Front Office Manager at [email protected]. General Recruitment Enquiries: Please contact Mirna Alaaiddin, Talent Acquisition Officer, at [email protected]. Applications Close: Friday 14 Nov 2025 at 11:59 p.m. (AEDT) If you require any support or reasonable adjustments during the recruitment process, please let us know. Note: Applications will be reviewed as they are received and we reserve the right to progress or decline an application prior to the closing date, and/or remove the advert earlier than originally advertisedso early applications are encouraged. A Place Where You Belong At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework. #J-18808-Ljbffr