Job Title

About Certis Australia At Certis Australia, we deliver innovative and integrated security solutions to create safer environments. With expertise in gatehouse security, we work closely with our clients to ensure the protection of people, property, and critical logistics infrastructure. Our commitment is to a Safer, Smarter and Better workplace that ensures every employee is supported, respected, and empowered to grow their career across a diverse range of opportunitiesfrom frontline operations to technology and professional roles. Position Purpose As the Gatehouse Security Officer supporting operations at our client site in Truganina VIC, you will be responsible for managing gatehouse functions including access control, surveillance, and alarm monitoring. You will ensure that all security protocols are followed and that service delivery is maintained without delay or compromise, contributing to the safety and operational integrity of the supply chain facility. Key Responsibilities Manage vehicle movement, access control, and the issuance of visitor passes to ensure secure and efficient site entry. Perform administrative duties including checking emails, completing required reporting, and maintaining accurate records. Ensure all individuals issued with a security access card have completed the relevant induction and possess the appropriate approved access level. Identify and report any security risks to the client contact and Certis Client Services Manager. Monitor WHS compliance, CCTV surveillance, and respond promptly to various site alarms. Maintain detailed daily logs including communications diaries, event logs, incident reports, breach records, patrol reports, readings, and alarm checks. Provide perimeter security by preventing unauthorized access and identifying vulnerabilities in physical and electronic security systems. Respond to alarms triggered by access control systems, fire systems, building management systems, CCTV, and staffreported issues. Conduct surveillance and monitoring of all entry gates, screening areas, site buildings, and grounds using CCTV, access control systems, and visitor management tools. Manage traffic control at pedestrian and vehicle gates, intercoms, and parking areas to ensure safe and orderly movement. Greet and direct drivers, employees, and contractors entering the site. Follow client instructions and foster a collaborative working relationship to support positive outcomes. Demonstrate situational awareness and a willingness to assist or intervene when necessary. Operate effectively within a team environment. Record vehicle movement data and conduct regular audits. Verify paperwork and operate efficiently in a fastpaced setting. Perform site patrols and manage traffic flow. Operate CCTV and access control systems. Respond to emails and phone calls as received. Support and promote site safety standards. Qualifications Mandatory: Current Victorian Security Licence. Valid First Aid Certificate. Current full Victorian Drivers Licence. Desirable: Risk and Assessment Qualification. Certificate III in Security Operations. Certificate IV in Frontline Management. Experience and Skill Requirements Minimum of 2 years demonstrated experience in a gatehouse or similar security role. Prior experience in staff supervision and performance management. Demonstrated ability to manage client relationships in a fastpaced operational environment. Advanced computer skills, with proficiency in MS Office applications (Word, Excel, Outlook). Excellent communication and customer service skills, both verbal and written. Strong report writing and presentation skills, with attention to detail and accuracy. Benefits & Culture Competitive salary & fulltime employment. A discount programme where employees and their family members can save at over 400 retailers across Australia. A wellbeing programme that provides advice about mental, physical and financial wellbeing. An Employee Assistance Programme (EAP) that is available to employees and their families. Cultural diversity is valued and supported. Career progression and emphasis on learning and development, including a bespoke highpotential development programme that includes access to executive leadership and overseas projects. Our Values Professionalism: Delivering expert, reliable service with excellence. Integrity: Acting with honesty, transparency and accountability. Customer Focus: Putting clients first with tailored security solutions. Teamwork: Collaborating for shared success and safety. Courage: Embracing challenges and innovation with confidence. Care: Prioritising people and communities with meaningful impact. Safety: Championing a culture of protection and vigilance. Diversity Statement Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered. We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter. #J-18808-Ljbffr