Job Title

Allied Health Customer Experience Officer - Part-time Company Description Hiya Health is a leading multidisciplinary health provider in South East Queensland, dedicated to delivering exceptional patient care through evidence-based practices. With nine stateoftheart clinics, we offer services ranging from physiotherapy and exercise physiology to occupational therapy and dietetics. At Hiya Health, we are committed to supporting your best life by enhancing your ability to function. Our integrated, multidisciplinary approach to care provides a comprehensive path to improved health and wellbeing. Job Description About the Role Hiya Health is seeking an Allied Health Customer Experience Officer to join our Northside team. This vital parttime position will schedule five days a week, typically from 2:00PM to 6:00PM each day, for a core work week of 20 hours. Flexibility is key, as the role requires the ability to extend hours on occasion to provide essential coverage for staff sick leave and annual leave, with average weekly hours ranging from 20to24 hours, with potential to increase when coverage is needed. If you thrive in a fastpaced environment and are passionate about making every client feel valued and cared for, we want you on our team! You will support our team across the clinics, answering phones including scheduling appointments and managing inquiries to ensure smooth administrative operations. Your role encompasses providing friendly, accurate and timely information about our services, guiding clients through navigating various funding models and being a friendly voice at the end of a phone scheduling in services. Duties & Responsibilities Managing customer enquiries promptly and comprehensively (both via phone, email, SMS and in person) in a fastpaced environment. Managing customer appointments (booking and modifying). Communicating with customers to ensure they can attend their services. Optimising and managing external communication in a timely and efficient manner, including EPC referrals, DVA, WorkCover referrals, reports & doctor letters, NDIS plans and service agreements and reports, etc. About You Exceptional customer service skills and administrative experience (essential). Ability to obtain a Blue Card, NDIS Worker Screening ID (Yellow Card) and Police Check (essential). Experience in medical reception, NDIS and other funding models (highly desirable). Experience in using client management systems, email and Microsoftsuite (highly desirable). Be located in Australia and have rights to work in Australia. Next Steps Just click apply! If you would like further information, please contact Karen Hall via email: [emailprotected] #J-18808-Ljbffr