Job Title

Competitive salary + flexible work roster!If you''re organised, customer-focused, and thrive in the thick of the action this is your moment. Were on the hunt for a Service Coordinator whos ready to be the heartbeat of our Service Operations at one of William Adams busiest branches.This is no ordinary desk job. Working on a 7/7 roster (Thursday to Wednesday), youll enjoy the best of both worlds time to do the things you love most, while still being home every night.Reporting to the Service Supervisor, youll be the crucial link between customers, technicians, and departments Coordinating and prioritising workflows, managing scheduling of technicians, directing technical queries, and ensuring work orders are delivered on time, to standard, and with excellence.Were looking for someone who brings precision, pace, and people skills. A mechanical background and experience in planning, scheduling, or data entry will give you a flying start but what really counts is your drive to make things happen and your passion for exceptional service.At William Adams, this isnt just another role its the next step in a meaningful career. We back our people with a culture built on support, trust, and progression. Leadership opportunities are real, and the pathways are clear.With nearly a century of experience as a proud Caterpillar dealer, were building the next 100 years of excellence. Ready to be part of it?ABOUT THE ROLEWhat a day typical day will look like:Scheduling work in progress to meet deadlinesLiaising with customers throughout their project(s)Providing clear, accurate and timely information for machine and equipment repairs utilising cat interact and power pointQuotations following inspection work.Managing Work in Progress to ensure projects remain on schedule and within budgetEffectively liaising with other departments to deliver effective solutionsABOUT YOUYou will draw on your deep knowledge built from a mechanical background, sharpened through handson experience in planning, scheduling, and data management. You take pride in delivering exceptional customer service, and your unmatched organisational skills ensure nothing is missed. Youre not just coordinating youre driving performance, quality, efficiency, and setting the standard for service excellence.To be successful in this role you will require the following skills and attributes:Ability to develop and maintain longterm internal and external relationshipsExcellent organisational skills and the ability to handle several tasks simultaneouslyOperational experience within the heavy mechanical industryA strong commitment to safety, health & environment proceduresWhy work for us?Joining the William Adams family, you will instantly feel welcome and supported. You will have access to our Employee Assistance Program and our Wellbeing portal, packed with resources and tools to support your physical, mental and emotional wellbeing.You will be surrounded by likeminded professionals that are passionate about William Adams values of Integrity, Excellence, Teamwork, Commitment and Sustainability.We will provide you with ongoing career and development opportunities, a competitive salary package and various rewards and benefits via The Hub our reward and benefits platform with discounts at over 470 retailers such as JB HIFI, Woolworths, Flight Centre + more!Want to know more? Call David from our Talent Acquisition Team on 03 9566 0691 with any questions. #J-18808-Ljbffr