Job Title

Customer Service Officer ConcentrixJoin to apply for the Customer Service Officer role at Concentrix.Job DescriptionWe are looking for amazing Customer Service Officers to join our Robina Contact Centre team on a fulltime or parttime basis. Start a rewarding career at Concentrix and join a diverse and passionate team, assisting vulnerable Australians to access Government entitlements. This is your chance to make a meaningful impact through amazing customer experiences.About The RoleAs a Customer Service Officer, you will handle general and complex enquiries using your excellent communication and problemsolving skills. Through attention to detail and active listening you will troubleshoot or resolve all enquiries while demonstrating the highest level of customer service.Whats in it for you?Career stability permanent opportunity with a global company, 80% of our frontline managers are promoted from within the businessEngaging and comprehensive paid trainingA diverse and inclusive work environmentConcentrix calendar of eventsFantastic amenities: Shared employee space with Chill Out Zone, Ping Pong Table, free baristastyle coffee and fruit baskets delivered weeklyKey Role DetailsHourly rate of $28.74 plus Super (annual package $63,321)Monthly incentives of up to $480 (up to $5,760 per year on a prorata basis)Fulltime: Monday to Friday, minimum of 38 hours between 7AM 6PMParttime: Minimum 20 hours (rosters between 8AM 4PM available)Multiple October start datesFulltime paid trainingCentrally located next to Robina Town CentreWho are you?You believe quality customer service is paramount when dealing with customers. No call centre experience necessary but customer service skills are a must!Must be an Australian citizen and at least 18 years of ageEager to work towards goals and targetsConfident and capable in using computers and systemsPassionate about customer serviceKeen to learn new skills and refine existing onesExcellent verbal and written communication skillsAbout ConcentrixConcentrix is a global leader in customer experience (CX), serving over 2,000 clients, including 155+ Fortune Global 500 brands. Our team thrives on solving complex problems and creating gamechanging experiences for customers. With operations in 70+ countries and the ability to communicate in over 150 spoken languages, we pride ourselves on investing in our people and providing career growth opportunities.If you are excited to take on a new challenge and join a team that is creating gamechanging journeys for employees and customers, APPLY NOW!Applicants must be at least 18 years of age and pass a police check and other preemployment checks.Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated. We invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions.Location: AUS Gold Coast Robina Town Centre Dr Lvl2Language Requirements: Time Type Full time #J-18808-Ljbffr