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Salary: REA Level 3 Wages $1,307.99 per week (pro rata) plus Allowances, Aggregation and 12% superannuation About the Job Transwa is the regional division of the Public Transport Authority (PTA) and a direct provider of public transport services that connect 240 destinations across the state, from Kalbarri in the North to Augusta in the South West and Esperance in the South East. About the Role All Aboard for a Golden Opportunity in Kalgoorlie! As a Passenger Assistant on Transwas Prospector, youll be the friendly face ensuring passengers have a safe, comfortable, and enjoyable journey through the heart of the Goldfields. From greeting travellers to lending a hand with luggage and making those allimportant onboard announcements, youll help deliver a travel experience thats as smooth as the rails themselves. This role is perfect for someone who thrives on providing quality customer service and enjoys being on the move. Youll assist passengers of all backgrounds from locals heading home to visitors chasing a bit of adventure ensuring their comfort, safety, and satisfaction every step of the way. Youll also help keep things running like clockwork: maintaining onboard facilities, handling sales from the buffet, and supporting the Senior Passenger Assistant whenever needed. Youll need the flexibility to work outside normal business hours, weekends, and public holidays, and the ability to travel to and from regional locations when starting or finishing shifts. Were after someone with great people skills, a positive attitude, and a knack for staying organised even when things get busy. If you can chat easily with anyone, keep cool under pressure, and enjoy making someones day a little brighter, then this could be the perfect opportunity for you. So, if youre ready to be part of our regional team and bring your customer service skills onboard hop on, Kalgoorlies waiting! About You (Qualifications) Considerable understanding of contemporary customer service techniques and their application within a hospitality environment. Welldeveloped relationship management skills, including the ability to develop a rapport with external stakeholders and resolve customer complaints. Sound numerical skills, including the ability to undertake basic manual calculations. Sound planning and organisational skills, including the ability to prioritise tasks and cope with competing demands. Ability to drive to/from regional locations for the purpose of commencing shifts or returning to Home Depot. About Us The Public Transport Authoritys (PTA) vision is to be recognised as a leader in providing worldclass public transport services and solutions. Our purpose is to provide safe, customerfocused, integrated, and efficient transport services that align with our core values. At the PTA, we hold five core values dear: safety, respect, recognition, integrity, and sustainability. These values guide everything we do, ensuring a workplace where safety is paramount, respect is fundamental, achievements are celebrated, integrity is unwavering, and sustainability is integral to our mission. As a fastgrowing economy, Western Australias public transport system, under the PTA, is recognised as the best in Australia and one of the most efficient, clean, and safe networks globally. You can expect Opportunities to grow through personal development and career pathways Health and Wellbeing programs Subsidised Corporate Apparel and Spectacles Join our Social Club offering savings and benefits all year round. Employment Details Position Title: Passenger AssistantLocation: KalgoorlieUnit/Division: TranswaWork Type: Permanent Part Time (64 hours per fortnight)Pool Reference: 36017Closing Date: 2025-11-11 5:00 PM Eligibility To be eligible to work permanently with the PTA you must be either an Australian Citizen, have Permanent Residency status, or hold a current visa with permanent working rights in Australia. Equality & Diversity The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply. Further Information Please refer to the attached Job Description Form (JDF) for full details about the position, including any specific requirements relevant to appointment. Please contact Chumima Walton, Train Services Supervisor on (08) 9326 3172 for specific information about the role. How to Apply Applicants are requested to provide the following: A comprehensive CV with two workrelated referees. A onepage cover letter that outlines your interest in the position and the skills you will bring to the role. Applicants are requested to apply online using the Apply for Job button at the top/bottom of the screen. Please note the closing date and time, as no emailed, late or pro forma applications will be accepted. All applications must be submitted through the PTA website, or the WA Government jobs portal. Applications received via other platforms will not be considered. Please note you will be required to complete the PTA Integrity and Qualification Consent Form and an Australian National Police Clearance should you become the recommended applicant through the recruitment process. Adverse outcomes of Integrity reviews and NPCs will not necessarily disqualify an applicant from the selection process. All PTA positions are subject to ongoing integrity screening. Suitable applicants may also need to undertake a full and comprehensive medical assessment. #J-18808-Ljbffr